Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Brittany Washburn

Customer Service Representative
Littleton,NH

Summary

Reliable energetic team player seeking a position in the field of administrative / office management. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Relationship Banker II

Mascoma Savings Bank
Littleton, NH
01.2013 - Current
  • HELOC and Personal Loan closings
  • Acquire new customers and deepen relationships with existing customers utilizing the Explore process
  • Managed over 20 customer calls per day while waiting on 40 plus in person customers a day
  • Engage and attend weekly partnership meetings and joint calls with Branch partners
  • Identify opportunities to introduce customers to business partners when appropriate
  • Provide outstanding customer service and ensure sales and referral expectations are consistently met
  • Report daily to an assigned location, and conduct in person appointments with centers of-influence, and in-Branch activities
  • Call center customer service
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Recorded account information to open new customer accounts
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Recommended products to customers, thoroughly explaining details
  • Followed up with customers about resolved issues to maintain high standards of customer service

Customer Service Representative

First Colebrook Bank
Colebrook, NH
01.2008 - 01.2011
  • Acquire new customers and deepen relationships with existing customers utilizing the Explore process
  • Complete daily tasks as outlined on the study calendars with direct manager
  • Managed over 20 customer calls per day while waiting on 40 plus in person customers a day
  • Engage and attend weekly partnership meetings and joint calls with Branch partners
  • Identify opportunities to introduce customers to business partners when appropriate
  • Provide outstanding customer service and ensure sales and referral expectations are consistently met
  • Report daily to assigned location, and conduct in person appointments with centers of-influence, and in-Branch activities
  • Strictly adhere to prescribed training schedule

Education

Business Administration

White Mountain Community College

Highschool Diploma -

Colebrook Academy
Colebrook, NH
06.2010

Skills

  • Accounts Payable and Accounts Receivable
  • Customer Information Databases
  • Government Lending
  • Teller Auditing
  • Conflict Resolution Techniques
  • Account Closing
  • Effective Customer Communication
  • Commercial Lending
  • Credit and Debt Card Processing
  • Foreign Currency Exchanges
  • Phone Inquiries
  • Customer Service and Assistance

Timeline

Relationship Banker II

Mascoma Savings Bank
01.2013 - Current

Customer Service Representative

First Colebrook Bank
01.2008 - 01.2011

Business Administration

White Mountain Community College

Highschool Diploma -

Colebrook Academy

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Brittany WashburnCustomer Service Representative