Brittany Waszkiewicz
Clinton Township
Summary
A dedicated Customer Service professional that excels in time management and interpersonal communication, enhancing customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Receptionist
Serenity Animal Hospital
01.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Responsible for surgery scheduling, NPO instructions, and creating charts with appropriate paperwork.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered multi-line telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
Provider Service Advocate
TTEC/UHC
11.2024 - 09.2025
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Streamlined claim processing for faster resolution and increased client satisfaction.
- Developed comprehensive understanding of medical terminology, coding systems, and billing procedures for accurate claim processing.
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
Leave of Absence
Waszkiewicz Household
03.2018 - 01.2022
- Left the work force, to be a stay at home mom for 4 years.
Team Sales Lead
Motherhood Maternity
11.2017 - 03.2018
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients needs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Tailored sales pitches to diverse customer needs, enhancing conversion rates.
Receptionist
Parkview Animal Hospital
06.2016 - 07.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered multi-line telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
Certified Nursing Assistant
The Village Rehab and Care Center
11.2014 - 06.2016
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Caregiver/Assistant Manager
MY Independent Living
10.2012 - 07.2014
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Produce Clerk
Meijer
09.2011 - 03.2013
- Pleasantly greeted customers and provided prompt and courteous service.
- Kept tidy and organized area to comply with cleanliness standards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Optimized space utilization in produce display area, allowing for wider variety of items to be showcased.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
Education
Associate of Applied Science - Law Enforcement
Macomb Community College
05.2023
High School Diploma -
Warren Woods Tower High School
06.2010
Skills
- Time Management
- Excellent written, verbal and interpersonal communication skills
- Organization skills
- 65 WPM
- Data Entry
- Multi-Line Telephone Systems
- Multitasking
- Claim processing
- Insurance verification
- Active listening
- Call handling
- Attention to detail
Timeline
Provider Service Advocate
TTEC/UHC
11.2024 - 09.2025
Receptionist
Serenity Animal Hospital
01.2022 - Current
Leave of Absence
Waszkiewicz Household
03.2018 - 01.2022
Team Sales Lead
Motherhood Maternity
11.2017 - 03.2018
Receptionist
Parkview Animal Hospital
06.2016 - 07.2017
Certified Nursing Assistant
The Village Rehab and Care Center
11.2014 - 06.2016
Caregiver/Assistant Manager
MY Independent Living
10.2012 - 07.2014
Produce Clerk
Meijer
09.2011 - 03.2013
High School Diploma -
Warren Woods Tower High School
Associate of Applied Science - Law Enforcement
Macomb Community College
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