Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Brittany Wattenbarger

Athens,TN

Summary

Dynamic Branch Manager with a proven track record at 1st Franklin Financial, excelling in branch operations management and customer service. Enhanced customer satisfaction through effective conflict resolution and implemented sales strategies that consistently exceeded targets. Strong decision-making skills complemented by expertise in financial services and a commitment to fostering positive team environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Branch Manager

1st Franklin Financial
06.2019 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Examined customer loan applications for loan approvals and denials.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Assistant Manager

Credit Central, LLC
06.2015 - 06.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Customer Service Representative

TitleMax
09.2012 - 06.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.

Education

High School Diploma -

McMinn County High School
Athens, TN
05-2007

Skills

  • Branch operations management
  • Customer service
  • Verbal/written communication
  • Excellent work ethic
  • Decision-making
  • Cash handling
  • Goals and performance
  • Financial services
  • Collections
  • Accounts payable
  • Knowledge of equifax application engine

Accomplishments

Recognition for having attained $3,000,000 in receivables in 2024.

Recognition for having attained $308,130 in profit for 2024.

Successfully completed OPIT DL4 systems conversion training.

Recognition for having attained $273,872 in profit for 2023.

Certification

S

  • CNP - Certified Notary Public

Timeline

Branch Manager

1st Franklin Financial
06.2019 - Current

Assistant Manager

Credit Central, LLC
06.2015 - 06.2019

Customer Service Representative

TitleMax
09.2012 - 06.2015

High School Diploma -

McMinn County High School

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