Brittany Wayne
Helena,TN
Summary
Dynamic Assistant Manager with a proven track record at Lily's, excelling in customer service and team leadership. Enhanced store operations by improving cash handling accuracy by 15% and fostering a collaborative work environment. Adept at decision-making and task delegation, ensuring efficient retail operations and exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Lily's
07.2016 - 09.2019
- Assisted in daily operations to ensure efficient store functionality.
- Collaborated with team members to maintain high standards of customer service.
- Supported inventory management through accurate stock tracking and organization.
- Contributed to staff training initiatives to enhance team performance and product knowledge.
- Resolved customer inquiries and complaints effectively, fostering positive relationships.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Jefferson County High School
Dandridge, TN05.2006
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Task delegation
- Retail operations
- Employee scheduling
- Multitasking and organization
- Team collaboration
Timeline
Assistant Manager
Lily's
07.2016 - 09.2019
High School Diploma -
Jefferson County High School