Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Weaver

Summary

Customer service specialist that is committed to ensuring customer satisfaction, honed at Experian and other notable companies. Excelled in complaint resolution and fostering customer relationships, enhancing contentment rates significantly. Motivated to maintain customer satisfaction and contribute to company success. Skilled in high-volume customer service, demonstrating exceptional communication and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Experian
06.2023 - Current
  • Analyzed customer feedback to identify areas for improvement.
  • Managed 50-100 incoming calls every day with a positive attitude and focus on customer satisfaction.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Cross-trained and backed up other customer service managers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Insurance Producer

Farmers Insurance Agency
08.2019 - 09.2023
  • Provided information on features, policies and relative advantages to promote insurance packages.
  • Adhered to all regulations for insurance sales.
  • Provided detailed information about company insurance products.
  • Set up policies and completed all documentation.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Dockworker

Mercy Fort Smith
05.2017 - 08.2019
  • Followed verbal and written instructions to properly move and ship products.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Coordinated with other departments to direct cargo to correct destinations and avoid loading and unloading errors.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.

Direct Care Associate

Brookdale Fort Smith
10.2014 - 05.2017
  • Maintained clean, safe, and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted disabled clients to support independence and well-being.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Education

High School Diploma -

Lavaca Public Schools
Lavaca, AR

Skills

  • Complaint resolution handling
  • Inbound call handling specialist
  • CRM software
  • Payment processing
  • Customer service excellence
  • High-volume customer service

Certification

  • Property and Casualty License - AR/OK Department of Insurance.

Timeline

Customer Service Specialist

Experian
06.2023 - Current

Insurance Producer

Farmers Insurance Agency
08.2019 - 09.2023

Dockworker

Mercy Fort Smith
05.2017 - 08.2019

Direct Care Associate

Brookdale Fort Smith
10.2014 - 05.2017

High School Diploma -

Lavaca Public Schools

Similar Profiles

CREATE PROFILE
Brittany Weaver