Brittany Welford
Lucedale,MS
Summary
Reliable Clinical Assistant with a background providing hands-on assistance to physicians and nurses while ensuring smooth operations at the front desk. Passionate professional with exemplary talents in taking health histories and keeping patients calm during stressful situations. Offering exemplary communication, time management and collaboration skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Southern Cancer Center
07.2023 - Current
- Contributed to a positive clinic environment by maintaining cleanliness and organization in examination rooms
- Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort
- Conducted pre-appointment patient assessments to streamline the consultation process for healthcare professionals
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition
- Expedited prescription refills for patients under the supervision of healthcare providers, reducing medication lapses
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow
- Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing
- Promoted preventive care measures through patient education on proper nutrition, exercise routines, and medication adherence
- Coordinated referrals from primary care physicians to specialists as needed for comprehensive patient management plans
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers
- Sanitized, restocked, and organized exam rooms and medical equipment
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion
- Documented vital signs and health history for patients in clinic and hospital environments
- Assisted patients with basic care needs
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
Department Supervisor
AOC
08.2022 - 05.2023
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals
- Enhanced department efficiency by streamlining processes and implementing new strategies
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement
- Optimized scheduling processes to ensure adequate staffing levels while minimizing overtime costs
- Evaluated competitors'' strategies to identify potential areas of opportunity for our department''s growth and success
- Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment
- Trained new employees on overall company and department-specific policies and procedures
- Assigned tasks and established work schedules to staff to cover operational needs
- Facilitated efficient patient admissions, transfers, and discharges while maintaining clear communication with all parties involved
- Administered medications accurately and in a timely manner, ensuring proper treatment for various conditions
- Provided high-quality wound care, reducing the risk of infection and promoting timely healing
- Provided emotional support to patients and their families during difficult times, fostering trust and rapport with those under my care
- Coordinated with healthcare providers to schedule diagnostic tests for patients, expediting care plans as necessary
- Contributed to infection control measures by adhering to strict hygiene protocols and educating staff on best practices
- Monitored vital signs and assessed patients regularly, swiftly identifying any changes in condition and addressing concerns promptly
- Documented accurate and complete patient information to address patient problems and expected outcomes
- Assisted with admissions, appointments, transfers, and discharges
- Cared for wounds, provided treatments, and assisted with procedures
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients
- Administered medications and injections to patients
- Increased patient safety by strictly adhering to radiation protection guidelines and using protective devices when necessary
- Maintained high-quality images by performing routine equipment maintenance and troubleshooting issues promptly
- Supported efficient clinic operations by removing sutures, replacing dressings and giving basic injections
- Assisted doctor during procedures, helping to run machinery and keep patients comfortable and still
- Operated radiologic equipment to obtain images of body structures
- Explained imaging procedures to patients, offering comfort and assistance
Clinical Assistant
USA Ortho
03.2022 - 07.2022
- Contributed to a positive clinic environment by maintaining cleanliness and organization in examination rooms
- Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort
- Liaised with patients and addressed inquiries, appointment requests and billing questions
- Followed appropriate procedures to minimize patient's exposure to radiation
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Completed clinical procedures and gathered patient data for interpretation by physician
- Prepared examination rooms and sterilization of equipment following hospital guidelines
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Aided in the diagnosis process by collecting lab specimens, performing basic tests, and reporting results to medical professionals promptly
- Coordinated referrals from primary care physicians to specialists as needed for comprehensive patient management plans
Clinical Case Manager
Aust Interventional
02.2018 - 03.2022
- Increased patient satisfaction by establishing strong rapport, actively listening to concerns, and addressing issues in a timely manner
- Facilitated transitions of care between various healthcare settings, ensuring seamless continuity of services for optimal patient recovery
- Conducted regular follow-ups with patients to monitor progress, adjust treatment plans as needed, and provide ongoing support
- Participated in ongoing professional development opportunities such as workshops or conferences, remaining current with industry trends and advancements in the field of clinical case management
- Empowered patients to take an active role in their own care by providing education on available resources, rights, and responsibilities within the healthcare system
- Served as a trusted advocate for vulnerable populations including elderly individuals or those living with chronic conditions, striving to ensure their healthcare needs were met effectively and compassionately
- Maintained up-to-date knowledge of relevant policies, procedures, regulations, guidelines related to clinical case management practice, ensuring compliance across all professional activities
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues
- Facilitated timely resolution of legal matters by preparing and organizing essential documents
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit
- Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures
- Addressed and remedied all patient or team member issues
- Consulted with healthcare professionals on business decisions
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes
- Collaborated with ancillary departments such as Pharmacy and Laboratory services to ensure seamless coordination in addressing patients'' needs during hospitalization
- Improved patient outcomes by providing precise surgical assistance during various procedures
- Contributed to successful surgeries, anticipating surgeon needs and promptly delivering instruments
- Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort
Client Service Supervisor
Epic Health Services
02.2012 - 02.2016
- Managed 63 critical pediatric cases
- Responsible for all new hire of LVN/RN nurses to arrive in field
- Managed 21 internal staff along with 223 field staff
- Delegated tasks according to individual strengths, optimizing skill utilization and overall team performance
- Supervised day-to-day operations, ensuring a high level of quality service delivery to clients
- Served as a vital link between patients and their medical team, facilitating communication and advocating for individual needs and preferences
- Provided emotional support to patients during difficult times, promoting mental well-being alongside physical health
- Educated patients on post-discharge care instructions, facilitating smooth transitions back into their homes or other facilities
- Collaborated with family members and caregivers to provide a consistent and supportive care environment, enhancing client satisfaction
- Collaborated with healthcare team members to develop comprehensive care plans tailored to individual patient needs
- Supported families by offering respite care services, allowing them to recharge while ensuring their loved ones received proper attention
- Improved patient mobility through personalized exercise plans and physical therapy techniques
- Enhanced family satisfaction with personalized, compassionate nursing care for pediatric patients
- Documented clinical findings accurately and thoroughly in electronic medical records, ensuring seamless information exchange among healthcare providers
- Provided skilled nursing interventions, closely monitoring patients'' vital signs and promptly addressing any concerns or changes in condition
Legal Assistant
Brent Coon & Associates
04.2011 - 12.2014
- Preparing documents for clients, assisting with communication in BP project
- Scheduling meetings for clients.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation
- Interviewed clients to obtain information relevant to cases
- Contacted witnesses to testify under oath at court hearings
- Revised and finalized letters, briefs, and memos
- Assisted attorneys with reviewing and organizing witness reports
- Researched statutes, decisions, legal articles, and codes
- Organized documents to manage paper and electronic filing systems of clients
- Created spreadsheets to track client progress and document billable hours
- Handled office scheduling and made notes for deadlines, motions, and other important dates
Triage Nurse
NP Health Clinic
08.2008 - 01.2012
- Responsible for all lab processing and blood draws.
- Educated patients on self-care strategies and preventative measures to minimize future health complications
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans
- Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations
- Reduced wait times for patients by swiftly assessing their conditions and directing them to appropriate care providers
- Ensured proper infection control measures were followed, maintaining a clean and safe environment for both patients and staff members
- Provided high-quality wound care, reducing the risk of infection and promoting timely healing
- Coordinated with healthcare providers to schedule diagnostic tests for patients, expediting care plans as necessary
- Monitored vital signs and assessed patients regularly, swiftly identifying any changes in condition and addressing concerns promptly
- Administered medications accurately and in a timely manner, ensuring proper treatment for various conditions
- Performed IV therapy treatments safely and accurately, administering fluids and medications as ordered by physicians
- Educated patients and their families on disease management, medication administration, and at-home care techniques, empowering them to take control of their health
- Cared for wounds, provided treatments, and assisted with procedures
South East Territory Manager
Medlogic Labratories
Baton Rouge, LA
05.2015 - 08.2018
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Worked closely with regional distributors to ensure optimal inventory levels were maintained consistently throughout the year – avoiding stockouts or overstock situations.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Maintained accurate records of all samples collected, ensuring precise tracking throughout the testing process.
- Regularly reviewed latest research in phlebotomy techniques to stay current on industry advancements.
- Collaborated with medical staff to ensure timely processing of specimens for accurate diagnoses.
- Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
- Enhanced patient experience by providing efficient and accurate blood collection services.
- Developed strong relationships with patients by fostering trust during the blood collection process.
Education
Associate -
Business Management
Associate in Nursing LVN -
Lamar University
Beaumont, TX08.2012
Skills
- Specimens collection and processing
- Drug Inventory Management
- Clinical Support
- Healthcare Team Collaboration
- Proficiency in various EMR systems
- Proficiency in [Software]
- Medical Terminology
- Document filing
- Medical Equipment Operation
- Patient Advocacy
- Venipuncture
- Patient Care Coordination
- Clinical Procedure Knowledge
- Medical office administration
Certification
BLS Certification
CHW Certification
Health Literacy Certification
FEMA Response Certification
Assessments
- Attention to detail, Proficient, 05/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
- Protecting patient privacy, Proficient, 08/01/23, Understanding privacy rules and regulations associated with patient records
- Social media, Proficient, 05/01/23, Knowledge of popular social media platforms, features, and functions
- Customer focus & orientation, Proficient, 05/01/23, Responding to customer situations with sensitivity
- Medical terminology, Proficient, 06/01/23, Understanding and using medical terminology
Timeline
Clinical Assistant
Southern Cancer Center
07.2023 - Current
Department Supervisor
AOC
08.2022 - 05.2023
Clinical Assistant
USA Ortho
03.2022 - 07.2022
Clinical Case Manager
Aust Interventional
02.2018 - 03.2022
South East Territory Manager
Medlogic Labratories
05.2015 - 08.2018
Client Service Supervisor
Epic Health Services
02.2012 - 02.2016
Legal Assistant
Brent Coon & Associates
04.2011 - 12.2014
Triage Nurse
NP Health Clinic
08.2008 - 01.2012
Associate -
Business Management
Associate in Nursing LVN -
Lamar University
BLS Certification
CHW Certification
Health Literacy Certification
FEMA Response Certification
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