Brittany Wells
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Client Support Officer
Mitchell Gold & Bob Williams
06.2021 - 08.2023
- Continuously updated personal knowledge on industry trends and competitor offerings to remain competitive in the marketplace.
- Maintained detailed records of client interactions, enabling better tracking of recurring issues and trends.
- Spearheaded efforts to resolve escalated customer complaints professionally and effectively, minimizing negative impact on brand reputation.
- Provided personalized support by understanding each client''s unique needs and preferences.
EC Teacher's Assistant
Alexander County Schools
10.2019 - 05.2021
- Communicated directly with teacher and parents to achieve success for children.
- Managed student behavior as directed by and modeled by teacher.
- Helped implement fun and interactive learning experiences to enhance early childhood education.
- Participated in extracurricular social and sporting events, fundraisers and family nights as directed.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Administrative Assistant
Onin Staffing Agency
06.2015 - 05.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- conducted background checks
Education
Diploma - Cosmetology
Caldwell Community College And Technical Institute
Hudson, NC12.2023
Skills
- Excellent communication
- Attention to detail
- Technical proficiency
- Customer service orientation
- Telephone etiquette
Accomplishments
Graduated December 7th with a Cosmetology degree while maintaining deans list. I will graduate in summer of 2024 with Associates degree.
Timeline
Client Support Officer
Mitchell Gold & Bob Williams
06.2021 - 08.2023
EC Teacher's Assistant
Alexander County Schools
10.2019 - 05.2021
Administrative Assistant
Onin Staffing Agency
06.2015 - 05.2017
Diploma - Cosmetology
Caldwell Community College And Technical Institute
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