Brittany West

• Maximizing reimbursements by staying current on industry regulations, payer policies, and coding updates.
• Contributing positively to workplace morale by actively participating in team meetings and offering support to colleagues when needed.
• Delivered timely information to clients to resolve common and complex issues.
• Improving billing accuracy by meticulously reviewing and verifying payment information.
• Maintain compliance with all regulatory guidelines, ensuring accuracy and documentation practices.

• Maintain strict confidentiality with all personal data as per company guidelines.
• Identify key areas not performing well and implemented effective, new processes.
• Identify insurance coverage limitations with thorough examinations of claims documentation and related records.
• Interact with clients and employees, which helped cultivate positive working relationships.
• Increased accuracy in claims assessment through thorough investigation and diligent documentation of claim details.
• Provided exceptional customer service by addressing client concerns promptly and maintaining open lines of communication throughout the claims process.

• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Entered patient charges, billing, and fees into the E Clinical system.
• Quickly answering or properly referring patients issues in person and by phone.
• Responsible for coordinating the daily schedules of doctors, staff, and patients.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

• Assisted customers on phone and in-office with questions, concerns and availability.
• Built lasting relationships with clients, customers and other team members based on trust and reliability.
• Delivered outstanding customer service through effective and timely resolution of various customer inquiries and concerns.
• Investigated and resolved customer inquiries and complaints quickly.

• Assisted customers by explaining and breaking down insurance policies, specific coverages, bill types, and coding used to determine pricing/billing.
• Reviewed UB04s and 1500s for billing purposes.

• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
• Entered criminal record checks, driver's license numbers, and warrants into telecommunications systems to fulfill officer requests.
• Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.