Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany West

Webster,TX

Summary

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Epic Clinical Services
09.2024 - 04.2025
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Assisted patients in filling out check-in and payment paperwork.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.

Medical Receptionist

Avery Medical
10.2023 - 08.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.

Patient Care Technician

Actin Personnel
07.2022 - 10.2023
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.

Assistant Store Manager

Cefcostores
04.2021 - 07.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Education

High School Diploma -

Jefferson Davis High School
Houston, TX

Diploma - Medical Assistant

Everest Institute
Houston, TX

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Patient intake
  • Payment collection
  • Medical terminology
  • Data entry proficiency
  • Office administration

Certification

Medical Office Administration Certificate

Medical Billing & Coding Certificate

Basic Life Support

Mental Health Certificate

Timeline

Patient Service Representative

Epic Clinical Services
09.2024 - 04.2025

Medical Receptionist

Avery Medical
10.2023 - 08.2024

Patient Care Technician

Actin Personnel
07.2022 - 10.2023

Assistant Store Manager

Cefcostores
04.2021 - 07.2022

High School Diploma -

Jefferson Davis High School

Diploma - Medical Assistant

Everest Institute

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