Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Brittany Weston

Gibsonton,FL

Summary

Dynamic professional with a proven track record in customer service and talent acquisition at Marriott and Senior Home Companions of Florida. Skilled in problem-solving and conflict management, I excel in building strong client relationships and enhancing operational efficiency, driving loyalty and satisfaction through exceptional service and strategic recruitment initiatives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Guest Service Agent

Marriott
06.2025 - Current
  • Greets and assists guests with check-in and check-out procedures efficiently.
  • Manages reservation systems, ensuring accuracy and prompt service for guests.
  • Responds to guest inquiries, providing information about hotel amenities and local attractions.
  • Handles guest complaints professionally, aiming for timely resolution to enhance satisfaction.
  • Process payments and maintained accurate cash handling procedures at front desk.
  • Develops strong relationships with repeat customers, leading to increased loyalty and return visits.
  • Handles guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.

Talent Acquisition Specialist

Senior Home Companions Of Florida
02.2024 - 11.2024
  • Conducted candidate screenings to identify qualified applicants for caregiver positions.
  • Managed job postings across various platforms to attract potential talent.
  • Assisted in coordinating interviews between candidates and hiring managers.
  • Maintained applicant tracking system to ensure accurate candidate records.
  • Collaborated with team members to refine recruitment processes and improve efficiency.
  • Engaged with local community resources to enhance recruitment outreach efforts.

Life Insurance Agent

Primerica
03.2021 - 08.2024
  • Provided personalized insurance policy recommendations based on client needs and financial goals.
  • Conducted thorough risk assessments to determine appropriate coverage options for clients.
  • Developed and maintained strong client relationships through regular follow-ups and support.
  • Assisted in processing new applications and managing policy renewals efficiently.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
  • Conducted thorough risk assessments on potential clients, accurately determining appropriate policy rates and terms.
  • Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
  • Collaborated with underwriters to expedite approval processes, minimizing wait times for clients seeking coverage.
  • Utilized effective time management skills to manage a large client portfolio efficiently without sacrificing quality of service or attention to detail.

Dispatch Supervisor

Cobblinc
11.2022 - 05.2023
  • Supervised daily dispatch operations, ensuring timely and accurate order fulfillment.
  • Coordinated logistics between departments, enhancing communication and workflow efficiency.
  • Trained and mentored new dispatch staff on operational procedures and safety protocols.
  • Developed and implemented process improvements, reducing delays in shipment processing.
  • Managed inventory tracking systems, optimizing stock levels for efficient dispatch operations.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.

Soldier Technician

Lockheed Martin
04.2020 - 04.2021
  • Executed tactical operations in diverse environments, ensuring mission readiness and team cohesion.
  • Coordinated training exercises to enhance unit proficiency and adaptability under pressure.
  • Maintained equipment and weapons systems, ensuring operational readiness and compliance with safety standards.
  • Developed strategic plans for resource allocation, optimizing logistics during deployments.
  • Participated in joint exercises with allied forces to improve interoperability and strengthen partnerships.
  • Assembled, disassembled and maintained various weapons for operational readiness.

Education

Associate of Arts - Human Services

College Of Central Florida
Ocala
06-2019

Skills

  • Problem-solving skills
  • Customer service
  • Microsoft office
  • Team oversight
  • Information protection
  • Oral and written communications
  • Administrative support
  • Documentation
  • Conflict management
  • Sales expertise

Accomplishments

  • Supervised team of 12 staff members.
  • Achieved Weekly Recruitment of 4 to 5 Staff Per week.
  • Achieved Quarterly Bonuses Consecutively within 10 months.

Certification

  • Licensed Life Insurance Agent- March, 2021 (Present)
  • Licensed Minister of The Gospel -February 2019 (Present)


Languages

English
Full Professional

Timeline

Front Desk Guest Service Agent

Marriott
06.2025 - Current

Talent Acquisition Specialist

Senior Home Companions Of Florida
02.2024 - 11.2024

Dispatch Supervisor

Cobblinc
11.2022 - 05.2023

Life Insurance Agent

Primerica
03.2021 - 08.2024

Soldier Technician

Lockheed Martin
04.2020 - 04.2021

Associate of Arts - Human Services

College Of Central Florida

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