Brittany White
Richton Park,IL
Summary
Results-driven food production and customer service professional with extensive experience, particularly at Do-Rite Donuts. Successfully managed up to 3,000 donut orders through effective adaptation of pastry techniques, showcasing strong time management and meticulous attention to detail. Recognized for enhancing food safety standards and optimizing production processes to achieve high-quality results and ensure customer satisfaction.
Overview
12
12
years of professional experience
Work History
Production and Processing
Do-Rite Donuts
11.2021 - Current
- Decorating all donuts for both store and wholesale orders for orders of up to 3,000 donuts in a timely manner
- Prepped all ingredients for the following shift including industrial batches of glazes, fritters, vegan batters, fruit fillings, gluten free batters, and piping
- Baking, frying, proofing, cutting dough to create doughnuts
- Adjust the tone and volume of recordings to meet production standards.
- Maintained accurate records of production output and quality control measures.
- Kept up-to-date on industry standards concerning sterile processing techniques.
- Maintained accurate records of food production and waste information.
- Worked alongside production teams to coordinate smooth transitions and resolve quality issues.
- Oversaw startup and shutdown of processing equipment and created strategic production plans to meet output and schedule requirements.
- Collaborated with team members to improve production processes and procedures.
- Maintained accurate records of all production activities including quantity, type and size of material produced.
Freelance Baker
09.2012 - Current
- Produce a variety of baked goods for private parties up to 9+ guests
- Specialize in cookies, pies and cakes
- Strict adherence to safety and sanitation regulations
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Inspected all bakery products and removed any found to possess defects.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
- Adapted measurements to meet quantity of bakery items being prepared.
- Kept records of daily production numbers for each type of item produced.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cut and shaped dough for rolls, bread and various pastries.
- Monitored color of baking items to raise or lower temperature or remove from oven.
- Inspected baking equipment in accordance with cleanliness and safety standards.
- Created new recipes using available ingredients and for special occasions.
Retail Team Member
Panera Bread
09.2023 - 03.2024
- Prepped fruit, vegetables, deli meat and any and all items needed for sandwiches and soups
- Dishwasher
- Helped maintain the appearance of the store
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Trained new employees on proper techniques of preparing meals safely.
- Checked freshness of food and ingredients prior to use.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Separated different types of dishes and washed them accordingly.
- Transported dirty dishes from dining areas to washing stations.
- Operated industrial dishwashing machines safely according to manufacturer's instructions.
- Inspected dishes closely to check for remnants of food or dirt.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
Front Office Receptionist
Chicagoland Early Intervention
Chicago, IL
09.2017 - 11.2017
- Communicated with various insurance companies for verification on new clients
- Opened and created new files for new clients and assigned them to various therapists for services
- Provided customer service and conflict resolution
- Scheduled appointments for clients and recorded all client data into the system.
- Investigated and analyzed client complaints to identify and resolve issues.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Coordinated maintenance requests for office equipment and facilities.
- Compiled and prepared reports and documents as requested.
- Greeted visitors and verified reasons for visit and appointment information.
- Kept offices organized and well-stocked to maximize operational efficiency.
- Assisted with other projects assigned by management team.
- Maintained a clean and organized reception area to uphold company image.
- Checked visitor identification before allowing access to restricted areas.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Restaurant Worker
Serenity’s Café, Bakery and Catering Inc.
- Cooking the exact number of items ordered by each customer, working on several different orders simultaneously
- Reading food order slips, received verbal instructions as to food required by patron
- Preparing and cooking food according to instructions
- Cooking and packaging batches of food, such as wraps, sandwiches and salads which are prepared to order or kept warm until sold
- Preparing and serving a variety of beverages such as coffee, tea, and soft drinks
- Kept track of non-working equipment and shortage of food supply
- Portioning and wrapping the food or placing it directly on plates for service to patrons
- Displayed deep knowledge of customer service
- Verified kitchen staff followed all recipes and portion serving guidelines correctly.
- Conducted regular inventory checks of restaurant supplies on hand.
- Inspected dishes for quality and appearance before delivery to customers.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Demonstrated knowledge of menu items by accurately answering questions from customers.
- Assisted other staff members in setting up banquet events according to customer's instructions.
- Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Performed workstation prep prior to shift start.
- Inspected dining room areas for cleanliness including wiping down tables, chairs, windowsills, counters, shelves.
- Delivered exceptional guest service with friendly and helpful attitude.
- Made meals in accordance with company standards and requirements.
- Responded quickly and efficiently to any emergency situations during shifts like spills or broken glassware.
- Followed safety protocols when handling hazardous materials such as cleaning products or sharp utensils.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Reviewed recipes to determine exact measurements and ingredients to create dishes.
- Checked with customers to ensure that they are enjoying their meals and took action to correct any problems or concerns.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Adhered to health regulations related to proper food storage temperatures and sanitation practices.
- Assisted in taking orders, preparing food, and delivering food to tables in a timely manner.
- Stocked serving stations with napkins, silverware, and condiments, ensuring that all items were properly cleaned and sanitized before use.
- Frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries, and cookies.
- Maintained stock levels of kitchen supplies and ingredients needed for daily operations.
- Ensured all menu items were prepared according to restaurant standards and specifications.
- Answered guest questions regarding ingredients, preparation methods and allergens.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Received and stored food and supplies.
- Kept work area clean and organized throughout shift.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
Education
Certificate - Professional Pastry Arts
Escoffier Online International Culinary Academy
02.2021
Associate degree - liberal arts
Truman College
05.2016
Medical Assistant Certification -
Corinthian’s College
06.2013
Skills
- Baking
- Pastry Techniques
- Adaptability
- Attention to Detail
- Communication Skills
- Coachable
- Time Management
- Creativity
- Food Safety and Sanitation
- Production and processing experience
- Planning production
- Material handling equipment
- Analytical and critical thinking
- Production understanding
Timeline
Retail Team Member
Panera Bread
09.2023 - 03.2024
Production and Processing
Do-Rite Donuts
11.2021 - Current
Front Office Receptionist
Chicagoland Early Intervention
09.2017 - 11.2017
Freelance Baker
09.2012 - Current
Restaurant Worker
Serenity’s Café, Bakery and Catering Inc.
Certificate - Professional Pastry Arts
Escoffier Online International Culinary Academy
Associate degree - liberal arts
Truman College
Medical Assistant Certification -
Corinthian’s College
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