Brittany White
Atlanta,GA
Summary
Dynamic and adaptable professional with strong communication skills and a proven track record in customer service at Hyatt Centric Buckhead Atlanta. Recognized for enhancing guest experiences and effectively managing inquiries. A quick learner and team player, committed to delivering exceptional results while maintaining attention to detail in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Host
Ace-High Marketing
Atlanta, USA
09.2015 - 06.2017
- Engaged in diverse work environments, adapting to various weather conditions and travel demands.
- Collaborated with talented professionals on projects for Steve Harvey Foundation and Sprite's DJs Battle.
- Participated in U.S. Military mentor camp, gaining unique insights and experiences.
- Embraced opportunities for professional development throughout work history.
Host
Mercedes-Benz Stadium
Atlanta, USA
05.2017 - 05.2021
- Presented relevant information for guest tours and company-sponsored programs, fostering positive experiences.
- Educated guests on essential property details and directions throughout stadium facilities.
- Facilitated high guest satisfaction through enthusiastic and friendly interactions.
- Monitored seating tickets to efficiently track incoming visitors during special events.
Front Desk (AM)
Hyatt Centric Buckhead Atlanta
Atlanta, USA
11.2021 - 08.2022
- Greeted all guests warmly to create a welcoming atmosphere.
- Utilized company programs for efficient check-ins, check-outs, and billing processes.
- Facilitated communication between departments to address sales and emergency situations.
- Delivered exceptional hospitality to ensure guests felt valued throughout their stay.
Customer Service Sales Representative
Hyatt
Atlanta, GA
08.2022 - 08.2025
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Assisted customers with product selection based on individual needs.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Attended team meetings regularly to discuss opportunities to grow within my role in the company.
- Handled customer complaints in a professional manner.
- Processed credit card transactions quickly and securely.
Education
HIGH SCHOOL DIPLOMA -
TRI-CITIES HIGH SCHOOL OF PERFORMAING ARTS
05.2014
CERTIFICATE - Digital Media
AMERICAN ITERCONTIENTAL UNIVERSITY
DUNWOODY, GASkills
- Strong communication skills
- Quick learner
- Team player
- Customer service
- Telephone etiquette
- Team skill enhancement
- Critical thinking
- Analytical decision-making
- Sales support
- Attention to detail
- Problem solving
- Time management
- Communication skills
References
References available upon request.
Timeline
Customer Service Sales Representative
Hyatt
08.2022 - 08.2025
Front Desk (AM)
Hyatt Centric Buckhead Atlanta
11.2021 - 08.2022
Host
Mercedes-Benz Stadium
05.2017 - 05.2021
Host
Ace-High Marketing
09.2015 - 06.2017
HIGH SCHOOL DIPLOMA -
TRI-CITIES HIGH SCHOOL OF PERFORMAING ARTS
CERTIFICATE - Digital Media
AMERICAN ITERCONTIENTAL UNIVERSITY
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