Brittany White
Athens,GA
Summary
Motivated Solutions professional seeking career growth within a company where I can contribute to helping customers and businesses make informed financial decisions while supporting community success. Brings strong problem-solving and negotiation skills, with the ability to navigate multiple systems and tools efficiently. Proven track record of multitasking, time management, and delivering high-quality customer service, including effectively resolving customer concerns with clear and professional communication.
Overview
7
7
years of professional experience
Work History
Customer Experience Specialist 1
US Bank
06.2025 - Current
- Developed customer education materials on banking features and services.
- Developed customer service policies and procedures to ensure optimal customer experience.
- Performed root cause analysis of any issues reported by customers regarding the product and service they purchased.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Assistant Office Manager
SMC Covington Credit
Athens, GA
09.2022 - 03.2024
- Develop action plans to improve operational controls, mitigate losses, ensure consistent customer service, and a superior client experience.
- Handle the entire loan processing cycle; gain experience promoting and selling products and services, evaluating loan applications, performing risk analysis and underwriting, making credit decisions, and administering loan closings.
- Take a proactive approach to minimizing loan losses; responsible for all aspects of past-due account management, collection of delinquent accounts, overcoming objections, and finding alternatives to delinquency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Banking Specialist
USAA
Remote
05.2021 - 08.2022
- Overnight shift
- Required to deepen customer relationships through financial planning and investment sales along with traditional retail bank products
- Understand and communicate detailed information regarding bank products, services, operational services, procedures and transactions
- Performed account transactions and educated customers about bank products and services
- Educated customers about bank products/services and providing factual account information
- Use suggestive cross selling techniques to offer bank products and solutions to customers after evaluating their financial needs and their goals
Office Manager/Assistant Office Manager
Acceptance Now
Athens, GA
04.2019 - 03.2021
- Track the progress of weekly, monthly, quarterly, and annual objectives.
- Monitor and maintain store inventory.
- Communicate with clients, and evaluate their needs.
- Analyze consumer behavior, and adjust product positioning.
- Handle complaints from customers.
- Proven experience as a Retail Assistant Manager, or a similar position.
- Experience with recruiting and performance evaluation processes.
- Familiarity with financial and customer service principles.
- Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics
- Proficient user of MS Office (MS Excel in particular)
- Leadership and organizational abilities
- Administered payroll and maintained proper documentation of employee personnel.
- Coded and entered daily invoices with in-house accounting software.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Education
High School Diploma -
Homewood High
Homewood, ALSkills
- Customer service skills
- Customer education
- Identity verification
- Document verification
- Accuracy and precision
- Fraud prevention
- Financial literacy
- Telephone etiquette
- Good communication skills
- De-escalation techniques
Education and Training
other
Timeline
Customer Experience Specialist 1
US Bank
06.2025 - Current
Assistant Office Manager
SMC Covington Credit
09.2022 - 03.2024
Banking Specialist
USAA
05.2021 - 08.2022
Office Manager/Assistant Office Manager
Acceptance Now
04.2019 - 03.2021
High School Diploma -
Homewood High