Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Whitehead

Central Point,Oregon

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walgreen's Pharmacy
06.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Reviewed and verified customer information and insurance provider information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Collected co-payments or full payments from customers.
  • Counted, measured medications following standard procedures.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Coordinated verification and filling of more than 100 daily prescriptions in high-volume pharmacy environment.
  • Entered and processed patients' prescriptions into internal system.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

CNA 2/ Unit Secretary Medical Oncology

Rogue Regional Medical Center
02.2013 - 05.2022
  • I have worked with this company for 8 years and I have 2 job titles.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms and nurse stations.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Supported ambulation and physical therapy needs by planning walks
  • Documented patient information and care activities in electronic health record.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Delivered high-quality care to patients in hospital facility.
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Prepared and processed patient referrals and transfer requests.
  • Answered phone calls and messages for multiple -physicians in a medical facility, scheduling appointments, and handling patient inquiries.

Housekeeping

Asante
09.2013 - 11.2014
  • I was responsible for cleaning 32 patient rooms and 5 discharge room a day.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained clean and comfortable environments in the hospital setting by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Eliminated germs and minimized infection risk with expert bathroom cleaning.

Cashier/Sales Associate

Ulta beauty
08.2012 - 01.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Certified Pharmacy Tech - Pharmacy

Walgreens
Medford, OR
12.2022

Injection Technique -

Walgreens
Medford, OR
08.2022

CNA2 -

Pacific health care
Medford, OR
01.2014

Skills

  • Pharmacy and Customer Records Management
  • Prescription Management
  • Advanced Math Skills
  • Aseptic Techniques
  • Manual and Automated Medication Dispensing
  • Drug Inventory Control
  • HIPAA
  • Pharmacist Support
  • Updating Medication Histories
  • Problem-Solving Skills
  • Prescription Verification
  • Workflow Optimization
  • Staff Development
  • Insurance Billing
  • Team Collaboration
  • New Hire Onboarding
  • Insurance Verification
  • Filling Prescriptions

Certification

  • CPhT - Certified Pharmacy Technician
  • COVID-19 and flu vaccinator
  • CNA2- Certified Nurse Assistant
  • CPR

Timeline

Certified Pharmacy Technician

Walgreen's Pharmacy
06.2022 - Current

Housekeeping

Asante
09.2013 - 11.2014

CNA 2/ Unit Secretary Medical Oncology

Rogue Regional Medical Center
02.2013 - 05.2022

Cashier/Sales Associate

Ulta beauty
08.2012 - 01.2014

Certified Pharmacy Tech - Pharmacy

Walgreens

Injection Technique -

Walgreens

CNA2 -

Pacific health care

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Brittany Whitehead