BRITTANY WHITIS
Andalusia
Summary
A highly motivated professional with extensive experience in client care, account management, and coordination, seeking to leverage skills in customer service, data analysis, and team collaboration in a customer-focused environment. Possessing advanced knowledge in various security systems and the ability to manage national accounts, communicate effectively, and support customer needs.
Overview
1
1
year of professional experience
Work History
NAS Coordinator
EVERON SOLUTIONS
11.2023 - Current
- Managed the daily tracking of customer account activity, collaborating with internal departments to ensure seamless service.
- Prepared formal responses to customer inquiries, ensuring all communications were forwarded to the appropriate department within 24 hours.
- Ensure service calls are completed and status is updated for billing team to proceed
- Track statistical information and compile data to ensure accurate reports for service reviews
- Conducted regular account audits to identify areas for improvement and ensure accurate billing.
- Evaluate pending service calls daily for assigned customers and work with the appropriate branches
- Assist the installation, service, and billing departments
- Collaborate with co-workers, train, and mentor peers
- Create guides and documents for account specific procedure, management, and general account knowledge
- Cross trained for multiple accounts to support team
- Conducted client care calls to both internal and external customers, addressing inquiries and concerns, and providing solutions promptly.
- De-escalate elevated correspondence
- Conducted regular account audits to identify areas for improvement and ensure accurate billing.
Skills
- Client Care & Communication
- Data Accuracy & Reporting
- National Account Coordination
- Customer Relationship Management
- Service & Billing Coordination
- Problem Resolution & Research
- Technical Systems Knowledge (CCTV, Access Control, Alarm Systems)
- Advanced Microsoft Office & Database Applications
- Written Communication
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
References
References available upon request.
Timeline
NAS Coordinator
EVERON SOLUTIONS
11.2023 - Current
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