Brittany Whittaker
Buckhead,GA
Summary
Experienced office manager with a strong background in the insurance industry and a proven track record of delivering exceptional customer service. Motivated individual always eager to expand knowledge and skills, continuously seeking opportunities for personal and professional growth. Recognized as an excellent team player and leader, consistently fostering collaboration and driving success. Highly dependable and reliable, ensuring tasks are completed efficiently and effectively.
Overview
17
17
years of professional experience
Work History
Office Manager
Southern Dental Alliance
09.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managing Insurance Accounts Receivable, Insurance claims filina billing.
Insurance Claims Coordinator
Orthofi
05.2024 - 09.2024
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Facilitated knowledge-sharing sessions on emerging insurance trends, keeping team informed and proactive.
- Enhanced team productivity by introducing time management tools, optimizing workload distribution.
- Time Management
- Team Management in the Northwest region
- Customer Service
- Meeting and excelling company goals
- AR
- Insurance claims filing and billing
- Patient collections
Dental Assistant / Front office
Dr. Henson
03.2017 - 04.2020
- Expanded duty functions and X-rays
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Customer service and treatment planning
- Assisting in hygiene, pit and fissure sealants & fluoride
- Operate Eaglesoft dental program
- Removable and fixed prosthodontics
- Open and close office daily
- Impressions
- Customer Service
- End of day deposits
- Lead Assistant
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Suture Removal
- Treatment planning
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Front office / treatment plan coordinator / Dental Assistant
Dr. Brian Womble
05.2010 - 02.2014
- Customer service
- Operated Tops dental system
- Full Mouth X-Rays
- Orthodontic Assisting
- Sterilization
- Educated patients on their treatment options, fostering informed decision-making and adherence to prescribed plans.
- Upheld confidentiality standards by diligently adhering to HIPAA regulations and maintaining the privacy of patient information.
- Reduced wait times for patients by effectively managing schedules and optimizing appointment allocation.
- Collections
- Supported healthcare providers in delivering high-quality care through thorough preparation of required documents, materials, and resources before appointments.
- Ensured accurate documentation of treatment plans by meticulously reviewing patient records and collaborating with healthcare teams.
Front office / Dental Assistant
McDonough center for family dentistry
03.2008 - 12.2010
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Insurance claims billing and filing.
- Collections
- AR
- Customer Service
- Documented patient dental health information, medical history, and vital signs for future reference.
Education
No Degree - Interpersonal Relations
Athens Technical College
Athens, GANo Degree - Expanded Duties License
Newnan Technical College
Newnan03-2009
No Degree - Certified Customer Service Specialist
Ogeechee Technical College
Statesboro, GA03-2007
High School Diploma -
Eagles Landing High School
McDonough05-2006
Skills
- Customer service
- Data entry
- Office management
- Scheduling
- AR
- Billing
- Payroll and budgeting
- Staff management
- Multitasking
- Computer skills
- Positive attitude
Languages
English
Native or Bilingual
Timeline
Office Manager
Southern Dental Alliance
09.2024 - Current
Insurance Claims Coordinator
Orthofi
05.2024 - 09.2024
Dental Assistant / Front office
Dr. Henson
03.2017 - 04.2020
Front office / treatment plan coordinator / Dental Assistant
Dr. Brian Womble
05.2010 - 02.2014
Front office / Dental Assistant
McDonough center for family dentistry
03.2008 - 12.2010
No Degree - Interpersonal Relations
Athens Technical College
No Degree - Expanded Duties License
Newnan Technical College
No Degree - Certified Customer Service Specialist
Ogeechee Technical College
High School Diploma -
Eagles Landing High School
Similar Profiles
Kimberly N. SmalleyKimberly N. Smalley
Chief Recruiting Officer | Director of HR at Southern Dental AllianceChief Recruiting Officer | Director of HR at Southern Dental Alliance
Hetal PatelHetal Patel
Regional Manager at Southern Dental AllianceRegional Manager at Southern Dental Alliance
KINISHA KEENEKINISHA KEENE
Payment Posting Specialist at Southern Dental AlliancePayment Posting Specialist at Southern Dental Alliance