Brittany Wiener
Santa Maria,CA
Summary
Retail professional with a strong record in enhancing product visibility and driving sales growth. Expertise in inventory management, visual merchandising, and customer engagement. Proven ability to collaborate effectively and adapt to changing environments, consistently meeting team objectives. Recognized for reliability and a results-oriented approach in high-pressure settings.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Retail Merchandiser
Sas Retail Merchandising
Santa Maria, CA
09.2023 - Current
- Developed and executed effective merchandising strategies, boosting product visibility and sales.
- Optimized product placement through market trend analysis and improved inventory management.
- Coordinated with cross-functional teams to align on promotional initiatives and standards.
- Conducted routine assessments of store layouts for enhanced customer experience and space utilization.
- Implemented visual merchandising guidelines, maintaining brand consistency across retail locations.
- Led seasonal planning, ensuring timely execution of promotions and new product launches.
- Trained team members in merchandising practices for a unified approach across the store.
Live-In Caregiver
Oscar Stogden
Santa Maria, CA
07.2022 - 09.2023
- Provided compassionate personal care and assistance to clients with daily living activities.
- Developed and maintained positive relationships with clients and their families to ensure comfort and trust.
- Monitored client health conditions, reporting changes to healthcare professionals as necessary.
- Administered medications and managed medical appointments, ensuring adherence to treatment plans.
- Assisted with mobility and physical exercises, promoting independence and well-being for clients.
- Implemented customized care plans based on individual needs, enhancing overall quality of life for clients.
- Coordinated communication between families, healthcare providers, and support services to facilitate holistic care approach.
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
- Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
- Established trust with clients and their families through effective communication, empathy, and professionalism.
- Transported clients to medical appointments or social engagements as needed while prioritizing safety during travel.
- Managed challenging behaviors or special needs effectively using patience, understanding, and behavioral interventions when necessary.
- Implemented strategies for fall prevention in the home environment to minimize injury risk for elderly or disabled clients.
- Enhanced clients'' quality of life by providing compassionate and attentive care.
- Supported clients in maintaining independence by assisting with daily activities such as personal grooming, mobility, and meal preparation.
- Assisted clients in managing chronic conditions through close monitoring, lifestyle modifications, and adherence to prescribed treatments.
- Identified potential hazards within the home environment, making necessary adjustments to ensure client safety and comfort.
- Provided emotional support for both clients and their families during difficult times or transitions in care arrangements.
- Facilitated open communication between client families and healthcare providers regarding updates on client progress or changes in care.
- Ensured safety and well-being of clients through rigorous health monitoring and medication administration.
- Contributed to a positive living environment by fostering a sense of companionship and socialization for the client.
- Developed strong rapport with clients by actively listening to their concerns and adjusting care routines accordingly.
- Collaborated with healthcare professionals to develop individualized care plans tailored to each client''s unique needs.
- Adapted care routines to accommodate changes in clients'' health or preferences, maintaining a high level of satisfaction.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Liaised with key accounts to deliver targeted administrative household support.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Recorded status and duties completed in logbooks for management.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Completed regular check-ins and progress report for each client.
- Scheduled daily and weekly care hours for client caseload.
- Identified needs and coordinated plans for travel and out-of-town functions.
Server/Waiter
Jacks Restaurant
Santa Maria, CA
09.2021 - 06.2022
- Managed 10-20 tables daily, ensuring timely service and customer satisfaction.
- Welcomed guests upon arrival to create a positive dining atmosphere.
- Prepared and served meals efficiently to maintain operational flow.
- Checked on guests regularly to address needs and enhance experience.
- Cleared tables promptly to maintain cleanliness and readiness for new guests.
- Handled cash, check, and credit card transactions accurately to ensure financial integrity.
- Maintained a clean work area, adhering to health and safety standards.
- Led service team to enhance guest satisfaction and streamline operations.
- Mentored junior staff, fostering exceptional customer service skills.
- Optimized workflow processes to reduce wait times and improve efficiency.
- Coordinated team efforts during peak hours to maintain smooth service flow.
- Collaborated with kitchen staff to ensure timely delivery of orders.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Production Associate
Goodwill Industries
Santa Maria, CA
12.2019 - 09.2021
- Sorted and processed quality merchandise efficiently and promptly. Assisted in creating price tickets for special-priced items. Welcomed and assisted donors to enhance engagement. Maintained organization of merchandise to support workflow efficiency.
- Maintained quality control standards to ensure product integrity and customer satisfaction.
- Collaborated with team members to streamline production processes and improve workflow efficiency.
- Trained new associates on operational procedures and safety protocols to enhance team performance.
- Monitored inventory levels, ensuring timely replenishment of materials for uninterrupted production flow.
- Assisted management in troubleshooting production issues, contributing to problem-solving efforts and effective resolutions.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products to assess compliance with quality standards and established tolerances.
Server/Waiter
The Garden Mediterranean Restaurant
Santa Maria, CA
11.2018 - 08.2019
- Welcomed guests upon arrival, ensuring a positive dining experience.
- Managed 10-20 tables daily, maintaining efficient service flow.
- Prepared and served meals according to restaurant standards.
- Checked on guests regularly to address needs promptly.
- Cleared tables to maintain cleanliness and readiness for new guests.
- Handled cash, check, and credit transactions accurately.
- Maintained a clean work area to meet health and safety regulations.
Inventory Administrator
Zodiac Aerospace
Santa Maria, CA
07.2014 - 08.2016
- Streamlined management of production and warehouse inventories to enhance efficiency.
- Maintained accurate records of lot-controlled raw material consumption.
- Conducted cycle counts of materials per established schedules.
Inventory Supervisor
WIS International
Santa Maria, CA
12.2013 - 07.2014
- Led and supervised team of Inventory Counters, ensuring precise inventory management.
- Conducted inventory counts alongside team members during supervisory downtimes.
- Fostered a results-driven environment focused on operational excellence.
Accounts Payable/Collections Officer
LC Loan & Associates
Lovington, NM
12.2012 - 08.2013
- Processed all accounts receivable and payable accurately and promptly.
- Managed petty cash and office supply expense accounts to maintain budget integrity.
Shift Supervisor-Inventory Control Specialist
Walmart Supercenter
Hobbs, NM
05.2012 - 11.2012
- Oversaw unloading of merchandise from delivery trucks and organized stock placement in designated areas such as backroom and sales floor.
- Supervised daily operations, ensuring efficient workflow and compliance with safety protocols.
- Trained and mentored new team members on store policies and customer service standards.
- Managed inventory levels, coordinating restocking efforts to minimize product shortages.
- Implemented process improvements that enhanced team productivity and operational efficiency.
- Resolved customer inquiries and complaints, fostering positive shopping experiences and loyalty.
- Coordinated staff schedules to optimize coverage during peak hours and maintain service levels.
- Conducted performance evaluations, providing feedback to drive employee development and engagement.
- Collaborated with management on strategic initiatives to enhance store performance and profitability.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Kept accurate and detailed records of personnel progress and productivity.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Implemented policies and standard operating procedures for continuous improvement.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Oversaw loading and unloading of packages in warehouse.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Analyzed inventory discrepancies to ensure accurate stock levels and minimize shrinkage.
- Implemented inventory tracking systems to enhance order accuracy and streamline processes.
- Trained team members on best practices for inventory management and loss prevention strategies.
- Monitored supply chain metrics to identify trends and recommend improvements for inventory control.
Customer Service Representative
AGR Group LLC
Santa Ana, CA
09.2011 - 02.2012
- Marketed alternative energy suppliers to commercial and residential clients.
- Assisted clients in identifying suitable energy solutions.
Caregiver for Elderly
Visiting Angels
Sun City, CA
04.2007 - 10.2008
- Provided comprehensive medical and personal care, ensuring client comfort and safety.
- Performed house cleaning and laundry duties to support daily living activities.
- Facilitated transportation to medical appointments and shopping errands.
Mathematics Tutor
La Sierra University
Riverside, CA
09.2003 - 06.2006
- Facilitated study groups, enhancing peer-to-peer learning and engagement.
- Tutored students in specific subject areas, improving academic performance.
- Led test review sessions through structured lectures to aid exam preparation.
Shift Supervisor/Manager-in-Training
Domino's
Murrieta, CA
04.2003 - 11.2003
- Oversaw employees executing duties
- supported tasks including answering telephones, taking customer orders, preparing food, and addressing customer service issues.
Community Service Volunteer
Temecula Valley Library
Temecula, CA
12.1999 - 05.2003
- Contributed over 4 years to opening and setup of high school library, continuing volunteer services until graduation.
Education
Bachelor of Science - Mathematics and Computer Science
La Sierra University
Riverside, CA06.2009
High School Diploma -
Calvary Chapel Christian School
Murrieta, CA06.2003
Skills
- Typing proficiency: 65 wpm
- Accounts payable processes
- Closing techniques in sales
- Inventory management strategies
- Proficient in Microsoft Office Suite
- Exceptional customer service skills
- POS system operation and support
- Quick learner with new concepts
- PowerPoint presentation delivery
- Excel data management and analysis
- Strong organizational capabilities
- Training and development expertise
- Algebra and calculus competency
- Library cataloging systems knowledge
- Warehouse supervision experience with WMS
- Quality assurance methodologies
Certification
- Food Handler Certification
- Driver's License
Languages
American Sign Language
Personal Information
- Authorized To Work: US for any employer
- Visa Status: Authorized to work in the US for any employer
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Retail Merchandiser
Sas Retail Merchandising
09.2023 - Current
Live-In Caregiver
Oscar Stogden
07.2022 - 09.2023
Server/Waiter
Jacks Restaurant
09.2021 - 06.2022
Production Associate
Goodwill Industries
12.2019 - 09.2021
Server/Waiter
The Garden Mediterranean Restaurant
11.2018 - 08.2019
Inventory Administrator
Zodiac Aerospace
07.2014 - 08.2016
Inventory Supervisor
WIS International
12.2013 - 07.2014
Accounts Payable/Collections Officer
LC Loan & Associates
12.2012 - 08.2013
Shift Supervisor-Inventory Control Specialist
Walmart Supercenter
05.2012 - 11.2012
Customer Service Representative
AGR Group LLC
09.2011 - 02.2012
Caregiver for Elderly
Visiting Angels
04.2007 - 10.2008
Mathematics Tutor
La Sierra University
09.2003 - 06.2006
Shift Supervisor/Manager-in-Training
Domino's
04.2003 - 11.2003
Community Service Volunteer
Temecula Valley Library
12.1999 - 05.2003
Bachelor of Science - Mathematics and Computer Science
La Sierra University
High School Diploma -
Calvary Chapel Christian School