Summary
Overview
Work History
Education
Skills
Community & Mission Leadership
Professional Philosophy
Timeline
Generic

BRITTANY WIGER

Puyallup,WA

Summary

Operations professional bringing public safety dispatch experience together with customer operations and special project coordination. Balances urgency, structure, and stakeholder communication to manage shifting priorities, resolve issues early, and support accurate, timely results across multiple systems and teams.

Overview

7
7
years of professional experience

Work History

Operations Coordinator, Special Projects

Cochran Electric Inc.
Seattle, Washington
05.2022 - 01.2024
  • Planned and coordinated customer events, seminars, workshops, and special initiatives, managing logistics, schedules, communications, materials, vendors, participant needs, and execution.
  • Supported labor, materials, equipment, vendors, logistics, and resource requirements while staying aware of customer expectations, project needs, timelines, and established budgets.
  • Assisted customer relationships and initiatives with Microsoft Climate Pledge Arena, T-Mobile Park, Seattle University, Seattle Center, and Bill & Melinda Gates Foundation, strengthening collaboration and project success.
  • Backed multiple operational initiatives and special projects across customers, leadership, internal teams, field personnel, vendors, schedules, resources, and competing priorities.
  • Kept complex work organized by clarifying responsibilities, tracking deliverables and dependencies, anticipating needs, communicating updates, and completing commitments.
  • Flagged risks and possible roadblocks early, connected appropriate people, and helped resolve issues before impacts to customers, timelines, or broader commitments.
  • Built trusted relationships across teams with varying responsibilities and priorities through clear communication, organization, and consistent follow-through.

Emergency Dispatcher

South Sound 911
Tacoma, Washington
01.2018 - 03.2020
  • Supported community members, law enforcement officers, fire and EMS personnel, dispatch partners, and other agencies during fast-moving, high-pressure incidents.
  • Gathered critical details, identified immediate needs, and routed public safety resources during emergency and non-emergency communications.
  • Tracked multiple incidents and resources by urgency, responder safety, available information, and changing conditions while keeping accurate documentation and situational awareness across multiple systems.
  • Communicated calmly and clearly with individuals in crisis while relaying timely, accurate information to responders for effective incident management.
  • Applied sound judgment, composure, and attention to detail in fast-paced environment where priorities shifted unexpectedly and small details carried significant consequences.

Service Delivery Lead, Account Manager

Continuant
Fife, Washington
01.2017 - 03.2018
  • Supported enterprise customers as consistent point of contact, maintaining visibility into service commitments and operational issues.
  • Led recurring customer conversations to clarify operational challenges, set priorities, review progress, and define next steps.
  • Supported service and maintenance agreements across short-term work and multi-year relationships, covering service options, renewals, customer requirements, cost considerations, and ongoing account support.
  • Managed escalations by locating resources, updating stakeholders, tracking progress, and staying engaged through resolution to support service continuity and customer satisfaction.
  • Coordinated engineers, project managers, technical teams, customers, vendors, and leadership on resource planning, engineering costs, equipment sourcing, logistics, implementation, and ongoing support services to keep work aligned and efficient.
  • Supported opportunities from discovery and needs assessment through technical scoping, cost development, resource planning, solution development, and leadership handoff for final contracting, contributing to enterprise engagements with Blue Origin and Intuit.
  • Reviewed operational risks tied to aging or failing systems and partnered with technical teams to build practical replacement and modernization recommendations.
  • Used Salesforce and ServiceNow to maintain accurate documentation, issue tracking, and cross-functional visibility.
  • Supported enterprise technology service delivery and customer relationships across business operations, engineering, project management, technical operations, vendors, logistics, and leadership.

Education

Some College (No Degree) - Psychiatric Nursing & Neurobehavioral Studies

Pierce College
Puyallup, WA
11-2026

Skills

  • Operations management
  • Service delivery
  • Customer experience
  • Program execution
  • Event execution
  • Vendor coordination
  • Budget planning
  • Operational efficiency
  • Process improvements
  • Risk management
  • Operational reporting
  • Expertise in Salesforce software
  • Proficiency in ServiceNow platform
  • Familiarity with Microsoft 365 tools
  • Knowledge of CRM platforms used in business environments
  • Service system management
  • Leadership across functions
  • Executive communication
  • Technical service expertise

Community & Mission Leadership

First Responder, Veteran & Survivor Organizations

Volunteer Leadership | 2021 to Present

• Support local and national initiatives serving law enforcement, first responders, veterans, survivors, and their families through the Gary Sinise Foundation, Tunnel to Towers Foundation, and Behind the Badge Foundation.

• Coordinate recognition, remembrance, memorial, family support, and community initiatives requiring collaboration among public safety agencies, nonprofit organizations, organizational leadership, volunteers, community partners, and families.

• Support sensitive and highly visible initiatives where thoughtful communication, discretion, detailed coordination, and dependable execution are essential to both the people involved and the integrity of the work.

• Step into evolving needs and operational gaps as they arise, helping coordinate people, resources, communications, and next steps while remaining attentive to the individual circumstances behind each initiative.

Puyallup Jr. Vikings Football & Cheer

Board Secretary | Operations & Program Leadership

• Coordinated organization wide operations involving events, schedules, volunteers, vendors, sponsorship activities, communications, team resources, and participant needs across 200+ athletes, families, coaches, board leadership, and community partners.

• Developed and maintained operational tools including trackers, checklists, schedules, volunteer systems, team resources, and recurring communications to improve visibility, consistency, accountability, and follow through.

• Supported large scale events and seasonal programming by coordinating logistics, vendors, volunteers, communications, deadlines, and changing operational needs across multiple teams and stakeholder groups.

Professional Philosophy

Preparation, accountability, and transparency are foundational to how I operate. I plan deliberately, establish clear direction, ask questions early, communicate what I know and what I do not, and address risks promptly, regardless of perception or convenience. I believe integrity requires raising concerns when circumstances warrant it, even when doing so challenges the prevailing view, particularly when early intervention can prevent unnecessary consequences or reveal a more effective path forward. Because people, resources, timelines, customers, and organizational commitments are interconnected, I prioritize prevention in organizational planning by anticipating consequences, understanding dependencies, and evaluating the broader impact of every decision.

I take pride in the quality of my work, ownership of my decisions, and responsibility for the standards I uphold. I value differing perspectives, respect expertise, and actively challenge myself to sharpen my thinking, strengthen execution, and improve outcomes. I am equally comfortable leading, supporting, seeking input, or adjusting course as circumstances evolve, while maintaining focus on the objective even when the path changes. I seek environments where high expectations are mutual, and I take seriously the responsibility of representing an organization.

I am grateful for the opportunity to be considered and eager to bring these principles to your team through the quality of my work, the integrity of my decisions, and the consistency of my follow through. I am confident in my ability to earn the trust of colleagues, leadership, customers, and stakeholders, and to make that trust an asset to the organization I represent.

Timeline

Operations Coordinator, Special Projects

Cochran Electric Inc.
05.2022 - 01.2024

Emergency Dispatcher

South Sound 911
01.2018 - 03.2020

Service Delivery Lead, Account Manager

Continuant
01.2017 - 03.2018

Some College (No Degree) - Psychiatric Nursing & Neurobehavioral Studies

Pierce College
BRITTANY WIGER