Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Wilder

Manchester,CT

Summary

Dynamic professional with a proven track record at Travelers, adept in managing complex auto insurance claims and enhancing customer service through empathy and professionalism. Excelled in fostering teamwork and implementing digital tools, showcasing problem-solving abilities and a positive attitude. Achieved seamless interdepartmental collaboration, significantly improving claims resolution efficiency.

Overview

2024
2024
years of professional experience

Work History

Blend/AIT

Travelers
  • Managed a high volume caseload without sacrificing quality or timeliness in delivering resolutions to clients'' auto accident-related issues.
  • Resolved complex claims efficiently, leveraging extensive knowledge of auto insurance policies and coverage.
  • Enhanced interdepartmental collaboration, resulting in more cohesive approach to claims management.
  • Introduced Digital Self Service to Auto
  • Collaborations with Product Partners on new tools

Auto Express

Travelers
04.2022 - 11.2023
  • Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
  • Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
  • Examined photographs and surveillance and any other documents relating to claims.

Team Lead

Walmart
12.2019 - 04.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Education

Business Auto Foundations
09.2023

Education And Licensure
04.2022

Diploma -

Windsor High School
Windsor, CT
06.2017

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving

Timeline

Auto Express

Travelers
04.2022 - 11.2023

Team Lead

Walmart
12.2019 - 04.2022

Blend/AIT

Travelers

Business Auto Foundations

Education And Licensure

Diploma -

Windsor High School

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Brittany Wilder