BRITTANY WILEY
Winder
Summary
Organized, detail-oriented, and highly motivated professional with a background in customer service, banking, and administrative support. Currently working remotely as a Customer Care Representative at Atlantic Union Bank, where I assist customers with a wide range of banking needs. Adept at managing high call volumes, resolving complex issues, and using a variety of technical platforms. Passionate about providing exceptional customer service and committed to continuous learning and professional growth.
Overview
22
22
years of professional experience
Work History
INBOUND CUSTOMER CARE REPRESENTATIVE
Atlantic Union Bank
01.2025 - Current
- Navigate multi-screen environments efficiently and maintain high typing proficiency.
- Utilize Microsoft Word, Excel, Outlook, Teams, and OneNote for communication and documentation.
- Work daily with platforms such as Salesforce, Horizon XE, FIS Intercept, Visa Risk Manager, EEP, TechConnect, 8x8, SSO, MFA, CST, Q2, Verint and FCM Image Center.
- Perform account maintenance tasks including ordering debit cards, updating information, transferring funds, and adding travel notes.
- Recognize and report fraudulent activity to protect customer accounts daily.
- Assist customers with digital banking services including Zelle, Bill Pay, Apple Pay and mobile banking support.
- Provide support for debit card issues, loan payments and payoff requests, account maintenance and closures, online banking enrollment and troubleshooting.
- Handle high volumes of inbound calls to assist customers with various banking inquiries and needs.
HOMEMAKER
Wiley Family Household
05.2009 - Current
- Optimize household operations, achieving measurable efficiency improvements.
- Implement cost-saving measures, significantly reducing household expenses.
- Coordinate complex family schedules, enhancing overall productivity.
- Facilitate conflict resolution, strengthening family relationships.
- Partner with family members to create a harmonious living environment. Facilitate teamwork in household tasks, promoting shared responsibility.
- Nurtured children's academic growth as a dedicated learning coach, fostering a positive educational environment.
BANK TELLER
Northeast Georgia Bank
05.2003 - 08.2007
- Managed customer inquiries, ensuring precise account details and smooth transactions.
- Balanced cash drawer daily, maintaining financial accuracy and integrity.
- Processed deposits and cashed checks efficiently, boosting customer satisfaction.
- Resolved account issues promptly, enhancing customer trust and retention.
- Developed customer service skills by handling numerous incoming calls.
Education
Medical Billing and Coding Certification -
Cambridge College of Healthcare and Technology
Atlanta, Georgia01.2025
High School Diploma - undefined
Jackson County Comprehensive High School
Jefferson, Georgia01.2006
Skills
- Medical Terminology
- CPT and ICD-10-CM Coding
- Microsoft Office Suite (Word, Excel, Outlook, OneNote, Teams)
- Demonstrated typing speed exceeding 45 WPM
- Conflict Resolution & Critical Thinking
- Online Banking & Fraud Resolution
- Time Management & Organization
- Digital Literacy & Multiscreen Proficiency
- Digital Platforms: Salesforce, Visa Risk Manager, 8x8, Horizon XE, FIS Intercept
- Accurate Data Entry
- Confidential Information Handling
Timeline
INBOUND CUSTOMER CARE REPRESENTATIVE
Atlantic Union Bank
01.2025 - Current
HOMEMAKER
Wiley Family Household
05.2009 - Current
BANK TELLER
Northeast Georgia Bank
05.2003 - 08.2007
High School Diploma - undefined
Jackson County Comprehensive High School
Medical Billing and Coding Certification -
Cambridge College of Healthcare and Technology
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