Brittany Wiley
Bay Saint Louis
Summary
Licensed insurance professional with proven expertise in policy sales, client relationship management, and risk assessment. Skillful in navigating complex insurance products and regulations, ensuring clients receive optimal coverage. Strong focus on team collaboration, adaptability, and achieving measurable results in dynamic environments. Recognized for excellent communication, analytical thinking, and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Licensed Insurance Agent
Life Soluitons LLC
06.2025 - 01.2026
- Developed customized insurance solutions based on client needs and risk assessments.
- Educated clients on policy options, coverage limits, and benefits to enhance understanding.
- Streamlined claims processing procedures to improve response times and client satisfaction.
- Conducted regular follow-ups with clients to ensure ongoing satisfaction and retention rates.
Program Coordinator (Remote)
A-line Staffing (Centene)
08.2022 - 10.2023
- Communicated regularly with management to respond to changing demands.
- Coordinated the efficient planning and execution of outreach members to improve members Health Care coordination.
- Assisted members after hospitalization
- Monitored and reviewed programming to coordinate schedules and adhere to guidelines.
- Documented patient contact details in Virtual Health EMR system.
- Accessed and protected patient health information in alignment with HIPAA standards.
- Completed inbound and outbound patient phone contact, facilitating efficient care delivery.
Technical Support Representative MLB (Remote)
Alorica Inc
02.2022 - 07.2022
- Communicated clearly asking informed questions and listening actively to provide targeted support for technical issues.
- Documented and maintained detailed records of support requests, escalations and actions taken.
- Diagnosed program malfunctions, identifying root causes and implementing corrective solutions.
- Drew from extensive programming experience to solve technical problems and provide step-by-step guidance.
- Guided users through detailed hardware installations and technical fixes via phone call, email and live chat.
Health Care Assistant/Customer Service
Alorica - CVS
12.2021 - 02.2022
- Answered 100 + inbound calls per day to offer diverse assistance and resolve customers' problems.
- Ensured that patients insurance is approved so they may receive health care services
- Maintaining accurate records and data.
- Facilitated new orders, exchanges, and returns to meet customers' needs for OTC benefits .
- Collaborated with healthcare professionals to develop individualized care plans.
- Assisted patients with daily living activities, ensuring comfort and safety.
Health Insurance Sales Agent
Alorica/UHC
07.2021 - 12.2021
- Presented and sold insurance products and services to new customers.
- Identified customers' needs and suggested targeted products to meet requirements.
- Studied products, pricing, and policy features to understand offerings and serve customers
- Established strong relationships to retain existing customers and find new prospects.
- Studied products, pricing and policy features to understand offerings and serve customers.
- Promoted plans by skillfully explaining features and advantages and turning objections around to complete sales.
- Guided clients through health insurance options, ensuring informed decision-making and satisfaction.
- Analyzed client needs to recommend tailored insurance plans, enhancing customer retention rates.
Substitute Teacher, K-12
Kelly service's
08.2020 - 11.2020
- Managed and implemented classroom activities in alignment with student learning goals.
- Assigned classwork and homework, making corrections and revisions to provide feedback.
- Delivered lesson plans and engaged with students for duration of teacher absence
- Maintained safe and healthy learning environment.
- Supervised classroom aides, assistants, and volunteers.
- Assessed and reported on student progress and behavior.
- Maintained open communication with administrators and lead teachers
- Planned and prepared charts, graphs, and bibliographies to use as teaching aids.
- Left notes for teachers regarding activities and student behavior.
- Maintained detailed and accurate class and student documentation to keep records current
Homemaker Aide
Unemployed
02.2014 - 08.2020
- Maintained Household
- Took care of children
Education
High School Diploma - High School
Bay High
Bay Saint Louis, MS05.2003
Nursing
Pearl River Community College
Poplarville, MS05-2009
Skills
- Inbound call Management
- Prioritization
- Customer relations
- Teamwork
- Multitasking/Active Listening
- Technical troubleshooting
- Systems analysis
- Patient service management
- Medical terminology
- Sales lead coordination
- Enrollment processing
Accomplishments
- Licensed Health Insurance Agent
- RAD Licensed/Radiology for Dental x-rays
- CPR Certified
- Ahip Certified
Timeline
Licensed Insurance Agent
Life Soluitons LLC
06.2025 - 01.2026
Program Coordinator (Remote)
A-line Staffing (Centene)
08.2022 - 10.2023
Technical Support Representative MLB (Remote)
Alorica Inc
02.2022 - 07.2022
Health Care Assistant/Customer Service
Alorica - CVS
12.2021 - 02.2022
Health Insurance Sales Agent
Alorica/UHC
07.2021 - 12.2021
Substitute Teacher, K-12
Kelly service's
08.2020 - 11.2020
Homemaker Aide
Unemployed
02.2014 - 08.2020
High School Diploma - High School
Bay High
Nursing
Pearl River Community College