Brittany Willfong
Springfield,OH
Summary
Dynamic Registered Nurse with extensive experience at Optum, UnitedHealth Group, excelling in patient assessment and critical thinking. Proven track record in enhancing patient satisfaction through effective care coordination and interdisciplinary collaboration. Adapt at conflict resolution and staff mentorship, ensuring high-quality care in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Registered Nurse
Optum, UnitedHealth Group
Oh
12.2024 - Current
- Administered medications and monitored patient vital signs to ensure optimal health outcomes.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Educated patients and families on treatment protocols and preventative care measures.
- Assisted in the coordination of patient admissions, discharges, and transfers to streamline processes.
- Conducted thorough assessments to identify patient needs and adjust care strategies accordingly.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Unit Manager
Carespring
Springboro, OH
06.2024 - 12.2025
- Oversaw daily operations ensuring compliance with healthcare regulations and standards.
- Coordinated staff schedules to optimize resource allocation and enhance patient care.
- Implemented quality improvement initiatives resulting in enhanced service delivery and patient satisfaction.
- Mentored team members, fostering professional development and improving overall team performance.
- Managed conflict resolution among staff, promoting a collaborative and positive work environment.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
Registered Nurse
Saber Healthcare
London, OH
06.2019 - 12.2025
- Administered medications and monitored patient conditions for optimal recovery outcomes.
- Collaborated with multidisciplinary teams to develop personalized care plans for residents.
- Educated patients and families on health management and safety procedures.
- Implemented infection control protocols to enhance patient safety and comfort.
- Assessed vital signs and documented changes in patient conditions accurately.
- Enhanced the overall quality of life for patients by implementing individualized care plans tailored to their specific needs.
- Assisted patients with daily living activities while preserving dignity and respecting individual preferences.
Emergency Room Charge Nurse
Kettering Health
Springfield, OH
04.2022 - 11.2024
- Supervised nursing staff to ensure adherence to emergency protocols and patient care standards.
- Coordinated patient flow and resource allocation during high-volume situations for improved service delivery.
- Implemented quality improvement initiatives that enhanced patient outcomes in the emergency department.
- Mentored new nurses, fostering skills development and promoting best practices in emergency care.
- Led performance reviews, providing constructive feedback to promote professional growth among nursing staff.
- Contributed towards creating an inclusive work environment that valued diversity among staff members by facilitating open dialogues concerning cultural competency issues/challenges faced within healthcare settings.
Education
Bachelor of Science - Bachelors of Nursing
Grand Canyon University
Phoenix, AZCertificate - Licensed Practical Nursing
Clark State Community College
Springfield, Ohio, OHAssociate of Science - Nursing
Clark State Community College
Springfield, Ohio, OH05.2022
Skills
- Patient assessment
- Medication administration
- Critical thinking
- Care coordination
- Interdisciplinary collaboration
- Conflict resolution
- Staff mentorship
- Emergency response care
Timeline
Registered Nurse
Optum, UnitedHealth Group
12.2024 - Current
Unit Manager
Carespring
06.2024 - 12.2025
Emergency Room Charge Nurse
Kettering Health
04.2022 - 11.2024
Registered Nurse
Saber Healthcare
06.2019 - 12.2025
Bachelor of Science - Bachelors of Nursing
Grand Canyon University
Certificate - Licensed Practical Nursing
Clark State Community College
Associate of Science - Nursing
Clark State Community College