Brittany Williams
Cincinnati,OH
Summary
Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Caregiver
The Key
09.2018 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
Customer Service Representative
Bath And Body Works, Limited Brands
10.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Server
Frickers
08.2015 - 09.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Lebanon High School
Lebanon, OH05.2009
High School Diploma -
Warren County Career Center
Lebanon, OH05.2009
Skills
- Meal Preparation
- Basic Housekeeping
- Respectful and Compassionate
- Verbal and Written Communication Skills
- Time Management
- Dependable and Responsible
- Call Management
- Complaint Resolution
- Credit Adjustments
- Customer Service
- Active Listening
- Microsoft PowerPoint
- Critical Thinking
- Prioritization
- Money Handling Abilities
- Call Center Operations
- Retail Store Support
Timeline
Customer Service Representative
Bath And Body Works, Limited Brands
10.2021 - 10.2022
Caregiver
The Key
09.2018 - Current
Server
Frickers
08.2015 - 09.2018
High School Diploma -
Lebanon High School
High School Diploma -
Warren County Career Center
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