BRITTANY WILLIAMS

Personable Sales Agent with highly developed skills in lead generation, account retention and relationship management. Well-educated in assessing customer needs, introducing new products and services and processing transactions.

• Go through a list of tickets and give initial guidance based on the tickets location and priority.
• Assess the priority of any reported illnesses using defined criteria such as travel, close contact history, displayed symptoms, and testing results.
• Follow up with involved parties to request further information and context as needed.
• Responding to staff inquiries in writing via an online ticket management platform.
• Coordinate and work with various agency points of contact to share relevant and approved data as necessary.
• Flag any cases with potential local reporting requirements.
• Keep track of multiple cases that are assigned to me, and send follow up guidance to the affected party.
• Finish and close out tickets that have been properly taken care of.
• In addition supporting other program initiatives developed by the EHS team as needed.
• Working with both principle business owners and vendor partners, support day to day responses and inquiries with current company approved information.
• Conducted thorough investigations and assessments to identify potential public health risks and recommend preventive measures.
• Create a welcoming and friendly atmosphere, ensuring a positive first impression.
• Obtain knowledge and remember that information so we can share and teach to others on campus.
• Engage with all guests and visitors to ensure they are having a well-rounded visit to the Google campus.
• Remember rules, buildings, and regulations to ensure safety on campus for everyone.
• Other job tasks are to import daily data into a computer log sheet to keep track of activity.
• Stay calm when an emergency arises and follow right procedures to ensure safety of self and of others.
• Remain googley and bubbly to everyone on campus to keep positive vibes throughout the Greeter team on the Google campus.
• Other job tasks are to greet visitors and their host and check their guest badges in before entering buildings.
• Strong communication skills demonstrated through effectively managing crowded entrances and answering inquiries.
• Greet fellow workers with a warm smile.
• Prepare and serve drinks in a timely matter.
• Engage with peers while multitasking with job duties.
• Proficient in preparing a wide range of espresso-based beverages, including latte art.
• Well-versed in operating and maintaining coffee brewing equipment, ensuring optimal quality.
• Restock items needed.
• Maintain a neat and clean workspace.

• Title: Illness Response Specialist
• Nationality: American