Brittany Williams
Kenosha
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
15
15
years of professional experience
Work History
Office Support Specialist
Strictly Ceilings
05.2023 - 10.2023
- Process incoming customer/contractor orders/quotes and inquiries in a fast-paced environment
- Schedule customer/contractor appointments for site visits to gather appropriate details for a quote to be generated for that specific job request
- Communicate with customers via phone, email and online inquiry requests
- Solve customer problems and find best possible solutions
- Provide knowledgeable answers to questions about current/new quotes, products, pricing and availability
- Respond to shipping and tracking inquiries and answer order status questions
- Communicate with shipping point of contacts regarding order inquiries (ex: UPS, USPS, Fed-Ex)
- Process requests for Return Material Authorization (RMA) for online ordering/requests.
Outside Sales Representative
Charter Communications
09.2022 - 01.2023
- Door to door sales communication/direct sales to customers
- Communicate with customers and other internal sales representatives via phone and email
- Solve customer problems and find best possible solutions
- Provide knowledgeable answers to questions about products, pricing and availability in localized neighborhoods
- Responsible for identifying customer's needs, pitching relevant products and services and ensuring customer's have a positive experience from start to finish.
Customer Service Specialist-Frontline and Office Support Team
Baxter Healthcare
05.2017 - 04.2022
- Process customer orders and inquiries in a fast-paced environment
- Communicate with customers and sales representatives via phone, email and online chat
- Solve customer problems and find best possible solutions
- Provide knowledgeable answers to questions about products, pricing and availability
- Respond to shipping and tracking inquiries and answer order status questions
- Communicate with warehouses regarding order inquiries
- Process requests for Return Material Authorization (RMA)
- Point of contact for Southeast region for all Frozen set up accounts.
Engineering Documentation Specialist
Bradshaw Medical Inc.
05.2012 - 04.2017
- Maintain the Open Order Log, Engineering Change Log, Deviation Log, NCR Log, DMR log and filing/scanning of prints and models
- Monitor and keep orders moving through contract review, tracking order progress and locations
- Make sure all necessary signatures, e-mail correspondence, drawings, customer specifications and other related information needed are all in place
- Generate weekly/monthly/yearly reports for open orders and engineering changes
- Utilize EPICOR/VISTA daily in order to complete most job duties.
Document Control Specialist
Bradshaw Medical Inc.
05.2011 - 05.2012
- DHR reviewed job travelers after the final operation before certifications could be pulled
- Prepared and sent original and/or revised documentation needed to appropriate customers
- Closed out and finalized all completed job travelers in VISTA
- Pulled customer certifications (Process, Material, Inspection certifications) as requested at the time parts were to be delivered.
Receptionist/ Waitress
Infusino's Pizzeria Restaurant
01.2009 - 03.2011
- Provided excellent customer service to ensure customer satisfaction
- Assisted customers via telephone or in person to place orders
- Handled all payment exchanges.
Education
Associate of Science - Nursing Program
Gateway Technical College
Kenosha, WI12.2025
Skills
- Verbal Communication
- File Organization
- Document Management
- Calendar Management
- Spreadsheet Management
- Proofreading
- Presentation Preparation
- Meeting Coordination
- Telephone reception
- Administrative Procedures
- Document Scanning
- Word Processing
- Report Generation
Key Qualifications
- I contain over 5 years of experience in Customer Service for Hospital Products; 3 years remotely
- I contain over 6 years of experience in the Medical Industry of Spinal and Orthopedic instruments
- I contain almost 6 months of outside sales experience
- I contain over 11 years of EPICOR/VISTA experience along with working in an office type setting
- I am able to organize, prioritize and work well under extreme pressure, heavy work loads and tight deadlines
References
Jeremy Premeau - Owner, Strictly Ceilings
1-262-933-1281
Jennifer Paine - Executive Director, Women and Children's Horizon, Inc
1-989-493-3575
Timeline
Office Support Specialist
Strictly Ceilings
05.2023 - 10.2023
Outside Sales Representative
Charter Communications
09.2022 - 01.2023
Customer Service Specialist-Frontline and Office Support Team
Baxter Healthcare
05.2017 - 04.2022
Engineering Documentation Specialist
Bradshaw Medical Inc.
05.2012 - 04.2017
Document Control Specialist
Bradshaw Medical Inc.
05.2011 - 05.2012
Receptionist/ Waitress
Infusino's Pizzeria Restaurant
01.2009 - 03.2011
Associate of Science - Nursing Program
Gateway Technical College
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