Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Williams

Sales Support Specialist
Lynchburg,VA

Summary

Dear PartnerHero Hiring Team,I am thrilled to apply for the Training Specialist position with PartnerHero, as seen on your career page. With a background in Custom
er Experience and a passion for helping others succeed, I am eager to bring my skills and commitment to embodying PartnerHero's Core Values to your dynamic team. Here are three key points showcasing the value I can bring to the Training Specialist role:1. Over 10 years of experience in Customer Experience roles, including training and supporting team members to achieve their full potential.2. Strong understanding of adult learning principles and a proven track record of creating engaging training programs.3. Demonstrated ability to work independently while effectively collaborating with stakeholders to ensure the success of the team and the organization am excited about the opportunity to contribute to PartnerHero's mission-driven culture and assist in developing impactful training programs. I would love to further discuss how my experience aligns with the requirements of the role in an interview. Thank you for considering my application.

Overview

12
12
years of professional experience

Work History

PartnerHero

Sales Support Specialist
05.2023 - Current
  • Communicated effectively with prospective members via outbound & inbound calls
  • Encouraged enrollment & onboarding in the Wellth Rewards program by highlighting value & benefits of participation
  • Met & consistently exceeded program KPIs
  • Helped provide job shadow to incoming new hires
  • Developed operational skills & mastery of multiple tools (Salesforce, Kustomer, Talkdesk, Dashboard)
  • Created interactive instructional materials that improved learner engagement
  • Used Games and simulations to create engaging learning experiences
  • Designed and implemented an onboarding program that increased employee engagement and productivity
  • Created interactive instructional materials that improved learner engagement

Customer Care Representative

Cvs Online Pharmacy
04.2021 - 03.2023
  • Assisted call-in customers with questions and orders.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Answered patient inquiries and addressed any concerns regarding medications
  • Verified patient prescriptions and identified potential drug interactions
  • Processed transactions accurately and efficiently, ensuring that all prior authorizations were made while handling sensitive information (PHI) between the pharmacy, doctor's office


Lead Preschool Teacher

Kindercare
11.2018 - 04.2021
  • Applied play-based strategies to provide diverse approaches to learning.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Developed and implemented innovative lesson plans that encouraged student exploration and development of critical thinking skills
  • Facilitated successful transitions between activities and lessons, maintaining student engagement and interest
  • Assessed student progress and performance to inform instruction and report to parents
  • Developed and implemented innovative lesson plans that encouraged student exploration and development of critical thinking skills
  • Gave one-on-one attention to children while maintaining overall focus on entire group.

Area Sales Manager

Direct TV
08.2017 - 05.2018
  • Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
  • Display of sales and negotiation skills.
  • Exceeded targets by building, directing, and motivating high-performing sales team.
  • Utilized sales techniques and strategies to build customer relationships and close sales
  • Developed a comprehensive understanding of the company’s products and services and provided expert advice to customers

Assistant Store Manager

Burger King
01.2013 - 06.2017


  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Coached and mentored employees to help them reach their full potential, resulting in increase in productivity
  • Analyzed financial data to identify cost savings opportunities and implemented strategies to reduce expenses
  • Created an effective onboarding program that shortened the time it took to onboard new employees
  • Tracked and monitored progress of trainees to identify areas of improvement and provide feedback
  • Negotiated contracts with vendors to secure discounts and favorable terms, resulting in a reduction in expenses

Education

Associate of Science - Early Childhood Education

Ashford University
San Diego, CA
05.2001 -

High School Diploma -

Oakhill High School
Oak Hill, WV
05.2001 -

Skills

  • Developed and implemented tests and quizzes to assess trainee knowledge and understanding

  • Researched and incorporated new training methods and technologies to improve learning outcomes

  • Developed and implemented strategies to motivate trainees and increase engagement

  • Created a mentorship program to provide ongoing support to trainees

  • Developed and managed online training programs, resulting in increased accessibility and convenience

  • Created comprehensive training materials such as videos, presentations, and handouts to support learning activities

  • Delivered engaging and interactive training sessions to large groups of employees, resulting in improved knowledge retention and performance

  • Developed and implemented training curriculum for new employees

Timeline

PartnerHero

Sales Support Specialist
05.2023 - Current

Customer Care Representative

Cvs Online Pharmacy
04.2021 - 03.2023

Lead Preschool Teacher

Kindercare
11.2018 - 04.2021

Area Sales Manager

Direct TV
08.2017 - 05.2018

Assistant Store Manager

Burger King
01.2013 - 06.2017

Associate of Science - Early Childhood Education

Ashford University
05.2001 -

High School Diploma -

Oakhill High School
05.2001 -
Brittany WilliamsSales Support Specialist