Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Williams

Porter,TX

Summary

Proven leader with a track record of enhancing visitor satisfaction and employee retention at RVPM through innovative program implementation and effective team leadership. Skilled in property maintenance and guest relations, adept at fostering professional environments that prioritize customer service and teamwork. Demonstrated ability to manage time efficiently, ensuring project completion and operational excellence. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Park Manager

RVPM
10.2021 - 07.2024
  • Managed multiple calls and emails for multiple guests daily.
  • Improved employee retention rates by fostering positive work environment and offering growth opportunities.
  • Enhanced visitor experience with timely updates to park signage, maps, and informational materials.
  • Enhanced park visitor satisfaction by implementing new programs and events tailored to diverse interests.
  • Managed budgets effectively, ensuring optimal allocation of funds towards essential park operations.
  • Conducted ongoing evaluations of facility conditions, prioritizing improvements based on urgency and available resources.
  • Streamlined daily operations with development of comprehensive SOPs for all staff members.

Dry Cleaner Cashier

Village Cleaners Inc
07.2021 - 09.2021
  • Assisted in training new staff members on cashier duties for seamless integration into the team environment.
  • Gained extensive knowledge of dry cleaning services offered to provide accurate information to customers upon inquiry.
  • Built rapport with regular patrons through friendly interactions and consistent delivery of high-quality service experiences.
  • Managed incoming calls professionally, scheduling pick-ups or deliveries as requested by customers.
  • Lifted up to 20 pounds at once.

Office Administrative Assistant

Quality Used Cars
12.2020 - 05.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to inquiries from callers seeking information.
  • Maintained clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Created and updated records and files to maintain document compliance.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in accounting system.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.

Carhop Server

Sonics Drive In
09.2019 - 11.2020
  • Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
  • Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
  • Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
  • Handled cash transactions accurately, providing correct change and processing credit card payments securely.
  • Balanced orders on trays weighing over 3 lbs and delivered them to cars.

Cashier

Kroger
01.2019 - 08.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Lifted up to 30 pounds at once.

Relief Manager

Public Storage
09.2016 - 04.2018
  • Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
  • Spearheaded initiatives for continuous process improvements, resulting in more efficient operations across various departments.
  • Acted as liaison between store management and staff, ensuring seamless communication of important information at all times.
  • Coordinated special events within store location to generate interest from customers while promoting brand awareness.

Sales Associate

LS Travel Retail
12.2013 - 09.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

High School Diploma -

James Martin High School
Arlington
06.2010

Skills

  • Property Maintenance
  • Guest Relations
  • Reservation Management
  • Rent collection
  • Time Management
  • Team Leadership
  • Staff Training
  • Professionalism
  • Customer Service
  • Teamwork and Collaboration
  • Problem-solving skills
  • Reliable and punctual

Timeline

Park Manager

RVPM
10.2021 - 07.2024

Dry Cleaner Cashier

Village Cleaners Inc
07.2021 - 09.2021

Office Administrative Assistant

Quality Used Cars
12.2020 - 05.2021

Carhop Server

Sonics Drive In
09.2019 - 11.2020

Cashier

Kroger
01.2019 - 08.2019

Relief Manager

Public Storage
09.2016 - 04.2018

Sales Associate

LS Travel Retail
12.2013 - 09.2016

High School Diploma -

James Martin High School

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