Brittany Williams

• Led cross-functional teams in the agile management of software updates, upgrades, and enhancements within the Medicare insurance sector, utilizing JavaScript for front-end development and ThinkAgent for project tracking.
• Coordinated with stakeholders to define project scope, objectives, and deliverables, achieving a 30% reduction in deployment times for software changes.
• Implemented iterative development processes, conducting regular sprint reviews and retrospectives to enhance team performance and project outcomes.
• Developed and maintained detailed project documentation, including user stories, backlog prioritization, and release plans, to streamline communication and transparency across teams.
• Utilized Tableau for data visualization and reporting, analyzing user feedback and performance metrics to guide strategic improvements, which led to a 15% increase in user satisfaction ratings.
• Leveraged SQL for data management and analysis, ensuring accurate reporting and compliance with Medicare regulations.
• Fostered a culture of continuous improvement by mentoring team members on agile best practices and methodologies.

Key Achievements:

• Successfully managed the rollout of a major software upgrade impacting over 100,000 users, ensuring a seamless transition with minimal downtime.
• Championed the integration of automated testing frameworks, improving the quality of deliverables and reducing defect rates by 20%.

4o mini

Project Summary. Supported the implementation of Work order management system to coordinate and manages the deployment of work order for the facilities division.

Work Summary: I was responsible for coming up with foundational tasks including gathering requirements from the clients to start the process of generating user stories. Work with internal teams to ensure all functions and system capabilities are inputted to user stories and user interface mockups. As well as activities related to developing and maintaining application systems to include conducting analyses of business processes and functions, developing system and application program requirements, developed specifications, created the testing environment via Microsoft Teams and implement them in collaboration with users, stakeholders and technical staff. Capture business requirements and needs from stakeholders. Utilized agile methodologies to ensure the overall success of the organization.

Core Responsibilities:

• Analyzes business needs and requirements to identify process improvement opportunities.

• Develops user stories in collaboration with team and business stakeholders, support user acceptance testing.

• Conducts user story testing in compliance with acceptance criteria, functionality, and usability.

• Creates and updates user stories, acceptance criteria, and wireframes.

• Understanding and explaining stakeholder’s requirements through user stories.

• Communicate release status across developer teams, explain any issues or blockages.

• Identify, prioritize, and track bugs, issues, and enhancements.

• Create training to be presented to both internal team and stakeholders.

• Assist the client Product Owner in organizing tasks and product backlog.

• Provide updates during daily scrum meetings and communicate any impediments and gaps currently keeping the progress at a standstill.

• Add, update, organize and explain stories in JIRA and Confluence to the client and the status of each story.

• Review stories with the development team to ensure the progress is continuing, discussing any impediments and/or issues.

• Executed comprehensive inspections, testing, and maintenance of aviation armament systems, ensuring adherence to rigorous technical security measures and operational standards.

• Diagnosed and troubleshot complex weapons systems, utilizing advanced diagnostic tools to identify malfunctions and implement effective repairs, significantly enhancing system reliability.

• Managed the receipt, storage, inspection, and issuance of diverse ordnance materials, including bombs, missiles, rockets, and small arms ammunition, while ensuring compliance with safety regulations and security protocols.

• Conducted maintenance on mechanical components of aviation ordnance systems, following strict technical manuals and schematic diagrams to guarantee precise repairs and replacements.

• Maintained meticulous records and logs of maintenance activities, facilitating accountability and traceability of technical operations.

• Implemented safety precautions for hazardous materials handling, reinforcing a culture of safety and security within the team.

• Collaborated with team members to provide real-time project updates, enhancing communication and operational efficiency.

• Offered technical support and guidance to fellow technicians during installation and repair processes, fostering a collaborative environment focused on security and excellence.