Summary
Overview
Work History
Education
Timeline

Brittany Williams

Heaters,WV

Summary

Experienced Waitress Supervisor with a solid background in the hospitality industry. Display strong leadership abilities, effective team management, and commitment to providing outstanding customer service. Known for creating streamlined operations and fostering staff development to ensure smooth running of dining experiences. Demonstrated success in resolving guest issues promptly while maintaining high level of service quality.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

7
7
years of professional experience

Work History

Waitress Supervisor

Copper Kettle Restaurant
Gassaway, West Virginia
08.2006 - 01.2009
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
  • Monitored employee performance, identified areas of improvement, and provided feedback.
  • Resolved customer complaints in a timely manner with professionalism.
  • Created daily shift schedules for waitstaff according to business needs.
  • Maintained accurate records of sales transactions and inventory levels.
  • Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
  • Ensured compliance with all health department regulations related to food handling and storage procedures.
  • Developed weekly specials and promotional items to increase sales revenue.
  • Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
  • Analyzed financial reports such as sales data and labor costs for management review.
  • Checked stock levels throughout the day to ensure adequate supplies were available at all times.
  • Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
  • Managed staff payroll activities including time-off requests, attendance tracking, overtime approval.
  • Participated in menu planning activities by providing input on pricing strategies and recipe modifications.
  • Coordinated catering services for special events such as weddings or corporate functions.
  • Assisted bartenders when needed during peak hours or when short staffed.
  • Monitored cash register operations during shifts for accuracy of transactions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.

Life Guard

Sutton Pools
Sutton , WV
10.2001 - 08.2006
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.
  • Monitored swimmers to ensure safety in the pool area.
  • Performed emergency rescues when necessary.
  • Performed regular cleaning and maintenance of pool equipment.
  • Provided assistance to swimmers of varying skill levels.
  • Enforced all safety regulations and posted rules for patrons.
  • Assisted with swim lessons for guests and members of the facility.
  • Organized recreational activities such as water polo and volleyball games.
  • Maintained accurate records of incident reports, pool chemicals, and patron counts.
  • Instructed patrons on proper use of diving boards, slides, ladders.
  • Developed a comprehensive training program for new lifeguards.
  • Responded quickly to medical emergencies in the pool area.
  • Assisted with orientation sessions for new lifeguards in training.
  • Provided first aid care to injured patrons before paramedics arrived on scene.
  • Maintained constant surveillance of patrons in the swimming area at all times.
  • Watched over swimmers to respond quickly to distress situations.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Used training and medical supplies to examine injured people and administer first aid.
  • Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
  • Cleaned, brushed and vacuumed pool to keep clean.
  • Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
  • Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
  • Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
  • Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.

Education

High School Diploma -

Braxton County High School , Sutton , WV
05-2006

Timeline

Waitress Supervisor - Copper Kettle Restaurant
08.2006 - 01.2009
Life Guard - Sutton Pools
10.2001 - 08.2006
Braxton County High School - High School Diploma,

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Brittany Williams