Brittany Williams
Daytona Beach,FL
Summary
Adept at problem-solving and administrative support, significantly enhanced daily operations in the discipline office. My expertise in data entry and customer service, combined with a proactive approach, led to a notable increase in efficiency. Skilled in both verbal communication and time management, I excel in fast-paced environments, always prioritizing accuracy and staff/student satisfaction.
Office professional with comprehensive background in administrative support and office management. Known for strong team collaboration and adaptability in dynamic environments, with expertise in scheduling, document management, and customer service.
Overview
18
18
years of professional experience
Work History
Office Specialist - Facilities & Discipline Office
Atlantic High Volusia County Schools
07.2023 - Current
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Greeted incoming visitors and students and staff professionally and provided friendly, knowledgeable assistance.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Ensure all paperwork is completed accurately and timely pertaining to VCS discipline procedures.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
- Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
- Maintained confidentiality and handle sensitive information.
- Experienced with Excel, managing email, Canva, and Microsoft Office products
- Served as a point of contact for parents, students, and administrators regarding incidents, policy and procedures.
- Provide timely and accurate information and follow-up to address student concerns, fostering a supportive learning environment.
- Monitor and follow-up the completion of the VAPE course for students.
- Collaborate with Asst Principle and Dean of Students to align students discipline with availability of our In School Suspension class.
- Provides clear instructions and support to our students to ensure timely submission of required documentations.
- Collaborate with teachers and support facilitators to assistance with keeping students on track for successful achievement of their courses.
- Ensures new teachers and staff have their keys, parking pass and other onboarding necessities.
- Coordinate janitorial requests and facility repairs for the entire school.
Safety Monitor
Atlantic High Volusia County Schools
08.2018 - 06.2022
- Assist and support the school safety team in maintaining a safe educational environment.
- Maintain situational awareness and report illegal and suspicious activities on or near the campus.
- Assist in the application of the Code of Student Conduct of Volusia County Schools and report any violations to the administrator of the site or designee.
- Monitor student movement and behavior throughout the day during class changes, in campus hallways, restrooms, lunchrooms, school bus transportation areas, parking lots and school perimeter as assigned, including during passage to special areas for instruction or intervention, and before/after school.
- Ensures students out of class have proper authorization; ensures students leaving campus are permitted to do so; reports unauthorized student departures.
- Report areas of the campus in need of attention due to graffiti, litter, maintenance, safety hazards, or breaches in the campus security posture (damaged fencing, exterior lighting not working, etc.)
- Provide the instructional and administrative staff with information regarding student behavior in the instructional settings throughout the day.
- Assist in the supervision of student breaks as scheduled on the campus.
- Monitor visitors by checking identification and maintaining records for all visitors, parents, and students entering campus
- Assist with student behavior control during special events, assemblies, lock–downs, or in-school performances, including the removal of students from a classroom or setting if necessary.
- Assist with school investigations conducted by the school administration as assigned.
- Remain available to students for individual assistance as appropriate or needed.
- Maintain communication and respond quickly with other staff members as required.
- Practice positive communication techniques with students, staff and parents on the campus.
- Assist in security activities as assigned.
- Records various information in security and monitoring activities, i.e., recording names and arrival times, vehicle descriptions, tardy slips.
- Operates radio communications equipment in reporting and receiving information relating to assigned duties.
- Reports truant students and all trespassers to school administrator, law enforcement, and/or school guardian.
- Any matter in need of enforcement shall be reported to law enforcement for action.
Economical Self Sufficiency Specialist II
Department Of Children and Families, State of Florida
01.2007 - 01.2017
- Determined the eligibility of applicants and recipients for public assistance programs.
- The work performed includes processing data from electronic sources and entering information into a computer-based eligibility system under state and federal requirements. Handled a high volume of work which is deadline driven. Had to prioritize, plan and project my caseload, while remaining flexible to frequent changes in the program policy and/or computer-based systems.
- Interviewing applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
- Learning numerous state and federal program regulations, through intensive training prior to full case assignment and then ongoing training thereafter. This work is driven by ongoing reliance on regulations.
- Instructing clients in completion of various forms, and reviewing the applications and forms submitted for completeness and accuracy.
- Determining program eligibility in accordance with current regulations using a computer-based eligibility system.
- Reporting cases where identity theft or fraud is suspected.
- Advising clients of deadlines, time frames, and necessary actions to be taken.
- Working with clients who may not take the necessary actions within the required time frame.
- Establishing and maintaining multiple electronic files and conducting regular reviews and updates.
- Documenting all communications and contacts with clients.
- Managing an electronic caseload that varies based on the community needs, ensuring that accuracy levels are maintained, and cases are processed within the specified time frames set by federal and state regulations.
- Computing and authorizing public assistance benefits based on financial and family status. Reviewing and explaining the monthly benefit amount to the customer.
- Staying current with changes in rules, laws, procedures, etc. that affect timeliness and accuracy.
Education
Associate of Arts -
Daytona State College
Daytona Beach, FL08-2010
High School Diploma -
College Academy of BCC
Davie, FL06-2002
Skills
- Problem-solving capabilities
- Administrative support expertise
- Customer Service
- Time Management
- Verbal Communication
- Scheduling appointments
- Data Entry
- Professional and mature
- Documentation And Reporting
Accomplishments
State of Florida's #1 caseworker in discovering fraudulent activities for welfare recipients in 2014. Saving the state over $150,000 in recovered benefits, awarded by Rick Scott.
Awarded Support Staff of the Quarter 2023, 2022 and 2021.
Timeline
Office Specialist - Facilities & Discipline Office
Atlantic High Volusia County Schools
07.2023 - Current
Safety Monitor
Atlantic High Volusia County Schools
08.2018 - 06.2022
Economical Self Sufficiency Specialist II
Department Of Children and Families, State of Florida
01.2007 - 01.2017
Associate of Arts -
Daytona State College
High School Diploma -
College Academy of BCC
Similar Profiles
Marlo SpalloneMarlo Spallone
Cambridge AICE Program Coordinator at Volusia County Schools - Pine Ridge High SchoolCambridge AICE Program Coordinator at Volusia County Schools - Pine Ridge High School
Christina SpeicherChristina Speicher
Substitute Teacher at Volusia County SchoolsSubstitute Teacher at Volusia County Schools
John RimmerJohn Rimmer
Teacher at Volusia County SchoolsTeacher at Volusia County Schools