Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Williams

Long Beach,CA

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.


Overview

16
16
years of professional experience

Work History

Starbucks Manager

Vons
03.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Patient Access Specialist

Tuba City Regional Health Care
10.2017 - 12.2019
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Contributed to a positive work environment by collaborating effectively with team members across various departments.
  • Enhanced efficiency in the ER through effective multitasking and management of high-pressure situations.

Lead Barista

Hiccups
02.2016 - 11.2017
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Enhanced customer satisfaction by providing efficient and personalized beverage preparation.

Sales Associate

Nordstrom Rack
01.2015 - 02.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Advisor

Macys
03.2011 - 10.2013
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
  • Managed cash register transactions accurately, ensuring a balanced drawer at the end of each shift.

Barista

Banner Boswell Medical Center
02.2009 - 11.2011
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

Nursing

Long Beach City College
Long Beach, CA

High School Diploma -

Maryvale Highschool
Phoenix
05-2008

Skills

  • Verbal and written communication
  • Sales management
  • Marketing
  • Negotiation
  • Multitasking
  • Financial records oversight

Timeline

Starbucks Manager

Vons
03.2020 - Current

Patient Access Specialist

Tuba City Regional Health Care
10.2017 - 12.2019

Lead Barista

Hiccups
02.2016 - 11.2017

Sales Associate

Nordstrom Rack
01.2015 - 02.2016

Sales Advisor

Macys
03.2011 - 10.2013

Barista

Banner Boswell Medical Center
02.2009 - 11.2011

Nursing

Long Beach City College

High School Diploma -

Maryvale Highschool

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Brittany Williams