Brittany Williams
Oklahoma City
Summary
Accomplished Manager with a proven track record at Gordon Ramsay North America, enhancing operational efficiency and customer satisfaction. Expert in cross-functional team management, significantly improving team performance and sales. Skilled in organizing high-profile events and fostering strong supplier relations, demonstrating exceptional leadership and strategic planning abilities.
Overview
15
15
years of professional experience
Work History
Manager
Gordon Ramsay North America
07.2023 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
- Controlled costs to keep business operating within budget and increase profits.
- Collaborated with AGM in reaching out to potential large parties for private dining through Triple Seat.
- Assisted in providing elevated experiences for private parties and closing out checks.
- Actively participated in updated private menu corrections onsite.
Manager
Hawaiian Bros
10.2021 - 07.2023
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business through social media.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Launched quality assurance practices for each phase of development
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager
Chicken N Pickle
12.2020 - 10.2021
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Developed detailed event reports, documenting all aspects of each event.
- Produced concept plans for high-profile corporate meetings and events.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Manager
Charleston's Restaurant
04.2016 - 12.2020
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented events and contests for staff to improve morale and sales, including tripling previous year's sales.
General Manager
Matthew Kenney Cuisine
06.2010 - 08.2015
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
Education
Zoology
University of Science And Arts of Oklahoma
Chickasha, OKSkills
- Cross-functional team management
- Expense tracking
- Marketing
- Salesforce management
- Supplier relations
- Food service
- Event staff management
- Fundraising events
Timeline
Manager
Gordon Ramsay North America
07.2023 - Current
Manager
Hawaiian Bros
10.2021 - 07.2023
Manager
Chicken N Pickle
12.2020 - 10.2021
Manager
Charleston's Restaurant
04.2016 - 12.2020
General Manager
Matthew Kenney Cuisine
06.2010 - 08.2015
Zoology
University of Science And Arts of Oklahoma
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