Brittany Williams
Albany,GA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Familiar with best practices in marketing, sales, and customer relations. Pursuing new professional opportunity and desiring to build long-term
Overview
10
10
years of professional experience
1
1
Certification
Work History
Recreation Attendant
MCCS Marine corps community service
10.2015 - Current
- Customer service
- Organize folders and equipment
- Sanitized equipment
- Check ID’s and assist guest with sign in sheet
- Retail
- Trained Marines at the HITT site and base pool
- Plan Fitness Center and HITT events
- Enforce all policies and procedures
- Worked the register
- Update inventory
- Contributes to team effort by accomplishing related results as needed
- Worked with management to train new employees
- Meet and exceeded performance goals to support management
- Arranged items in favorable positions and areas of store to attract customers and optimize sales
Merchandise Associate
TJX Companies
05.2021 - 12.2022
- Greeted all store customers, offered assistance, and thanked each for patronage
- Moved merchandise to retail areas and added new products to shelves, racks, and bins in neat and well-presented fashion
- Kept work areas professional, organized, and clean always
- Arranged items in favorable positions and areas of store to attract customers and optimize sales
- Assisted with staff development by implementing effective, hands-on training programs for new employees, maximizing performance and engagement from day one
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines
- Provided excellent service and attention to customers when face-to-face or through phone conversations
Customer Service
Kohl
02.2020 - 05.2021
- Handled cash and credit card payments and returned receipts, change and payment cards to customers
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs
- Implemented company processes to effectively resolve customer service issues
- Trained new employees on company customer service policies and service level standards
- Assisted customers by answering questions, addressing concerns, and providing current account information
- Coached, monitored, and motivated new agents to boost performance and enhance job knowledge
- Meet and exceeded performance goals to support long-term company growth and market dominance
- Set attainable daily, weekly, and monthly goals and game plans
Operations Assistant
Kohl’s
09.2019 - 01.2020
- Customer service
- Worked the register
- Update inventory
- Scan with UPCS handle terminal
- Ensure merchandise fixtures
- Maintains non-promotional sign
- Maintains stockroom organization
- Contributes to team effort by accomplishing related results as needed
- Complete shipments by processing and loading orders
- Prepare orders by processing requests and supply order
- Placing orders in delivery area
- Packing boxes, bags
- Clean all areas
- Clear items from hazards equipment
- Assisted with training of new employees, offering constructive feedback on completion of job tasks
- Worked closely with other departments on special projects
Lifeguard Assistant
MCCS Marine Corps Community Service
05.2015 - 10.2015
- Engaged with students to help them acclimate to and become comfortable in pool
- Conveyed rules and expectations to patrons consistent with facility policies and procedures
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Exceeded customer satisfaction by finding creative solutions to problems
- Housekeeping
- Organize paperwork
Education
Albany State University - Supply Chain and Logistics Management
Albany State University
Albany, GA12.2025
High school Diploma -
Westover High School
05.2015
Skills
- Basic Sign Language
- Attention to detail
- Balancing concern for individual workers and organizational interests
- Organization
- Multi-tasking
- Critical thinking
- Planning
- Scheduling
- Knowledge of cash management principles and/or procedures
- Knowledge of relevant security clearance procedures and protocols
- Computerized spreadsheets
- Relational databases
- Word processing software
- Microsoft Word
- Microsoft Office
- PowerPoint
- Excel
- Researcher
- Problem solver
- Public speaking
- Good communication skills
- Enforce policies and procedures
- Staff training and development
- Cost control
- Stocking
- Restocking processes
- Markdowns expertise
- Product placements
- Floor set design
- Training and development
- Employee engagement
- Safety awareness
- Administrative support
Certification
- High Intensity Interval Training (HITT)
- Aquatics Maximum Power Intensity Training (AMP-IT)
- Baby and youth cardiopulmonary resuscitation and Automated External Defibrillator
- Adult cardiopulmonary resuscitation and Automated External Defibrillator
- Personal Protective Equipment (PPE)
- Personal Information Identity (PII)
- Introduction to modern Human Resource Management- Revised
- Modern Human Resources management- recruitment and selection process
Professional References
- Whitney Hendrix, Health Safety Manager, 814 Radford Blvd, Albany, GA, 31704, 229-869-8916
- Sam Mosley, Outdoor Adventure Manager, 814 Radford Blvd. Bldg., Albany, GA, 31704, 229-894-5842
- Jessie Sherman, Manager Daniel Fitness Center, 814 Radford Blvd. Bldg. 7360, Albany, GA, 31704, 229-639-6234
Timeline
Merchandise Associate
TJX Companies
05.2021 - 12.2022
Customer Service
Kohl
02.2020 - 05.2021
Operations Assistant
Kohl’s
09.2019 - 01.2020
Recreation Attendant
MCCS Marine corps community service
10.2015 - Current
Lifeguard Assistant
MCCS Marine Corps Community Service
05.2015 - 10.2015
High school Diploma -
Westover High School
Albany State University - Supply Chain and Logistics Management
Albany State University
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