Brittany Williams

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
• Increased customer satisfaction by developing effective client feedback system that led to service improvements.
• Implemented comprehensive training program for new hires, improving their integration into team and productivity.
• Spearheaded community outreach initiatives, improving company's local reputation and engagement.
• Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
• Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
• Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
• Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Implemented measures that increased transparency between various stakeholders involved in the mortgage process.
• Interviewed applicants to assess loan requirements before suggesting offers.
• Streamlined the loan origination process for improved efficiency and faster closing times.
• Increased loan application approvals by developing and maintaining strong relationships with borrowers and underwriters.
• Maintained up-to-date knowledge of lending regulations, ensuring compliance in all transactions.
• Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
• Collected information from banks, institutions and employers to assess applicant eligibility.
• Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
• Submitted loan applications to underwriter for verification and recommendations.
• Developed strong relationships with customers through high levels of customer service.
• Maintained strict confidentiality of bank records and client information.
• Examined customer loan applications for loan approvals and denials.
• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Advised clients on mortgage, education and personal loans.
• Negotiated loan terms to provide favorable outcomes for both customers and lenders.
• Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
• Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
• Set up, stored and updated customer files, department records and regulatory paperwork.
• Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
• Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
• Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
• Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
• Calculated, reviewed and corrected errors on interest, principal and closing costs.
• Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
• Verified credit histories, personal references and employment backgrounds for each applicant.
• Reviewed and validated details of loan applications and closing documentation.
• Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
• Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
• Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
• Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
• Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
• Affirmed loan document accuracy to protect lenders from potential fraud.

• Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
• Serviced guests with food and beverage requirements.
• Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
• Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
• Supervised a team of servers and kitchen staff, fostering a collaborative work environment and high employee morale.
• Established strong relationships with vendors to ensure consistent product quality and timely deliveries.
• Assisted with training and development of food and beverage team.
• Maintained accurate financial records through diligent bookkeeping practices, ensuring budget adherence throughout the fiscal year.
• Enhanced customer satisfaction by ensuring timely and efficient breakfast service.
• Approached guests and employees with personable and welcoming attitude to promote friendly environment.
• Boosted employee morale through recognition programs acknowledging outstanding performance within the breakfast team.
• Monitored guest feedback to identify opportunities for improvement and implement necessary changes.
• Maximized profitability by analyzing sales trends, forecasting demand, and adjusting staffing levels accordingly.
• Streamlined ordering processes for greater efficiency in meeting customer needs during peak hours.
• Addressed any customer complaints or concerns promptly, demonstrating excellent problem-solving skills while maintaining professionalism.
• Oversaw food preparation and monitored safety protocols.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Motivated staff to perform at peak efficiency and quality.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• Purchased food and cultivated strong vendor relationships.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Maximized quality assurance by completing frequent line checks.

• Completed cleaning tasks for rental properties following check out
• Coordinated weekly cleaning schedule for rental properties based on check ins/outs
• Supervised team of 4 on daily cleaning duties

• Filed medical bills, adhering to alpha-numeric arrangement
• Entered medical data into computer
• Printed and mailed out medical checks / statements
• Operated multi-line phone system to address inquiries and direct calls
• Monitored and maintained file access permissions, ensuring the appropriate level of security for sensitive information.
• Served as the primary point of contact for all file management inquiries within the department, providing prompt assistance when needed.
• Streamlined file management processes by implementing a digital filing system, improving overall efficiency.
• Organized physical storage spaces for optimal space utilization, reducing clutter and increasing overall workflow efficiency.
• Managed large volumes of incoming documents for proper storage and easy access by department staff.
• Developed an effective file retention policy in accordance with legal requirements and industry best practices.
• Conducted periodic reviews of current filing systems to identify areas for improvement and implement necessary changes.
• Assisted in the development of a secure electronic document management system, enhancing data protection measures.
• Maintained strict confidentiality protocols while handling sensitive employee records and client information.
• Established a centralized filing system, providing easy access to essential documents for all team members.
• Trained new employees on company-specific file management procedures, ensuring smooth onboarding.
• Provided exceptional customer service by promptly retrieving requested files and records for both internal and external clients.
• Compiled, sorted and filed high volume of documents.
• Maintained organized filing system to facilitate easy retrieval of documents.
• Added and updated records with current materials.
• Operated office equipment to scan and copy documents.
• Retrieved file information and made copies for authorized users.
• Archived and disposed of documents according to established policies.
• Created and printed labels for well-organized filing.
• Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
• Classified documents according to specified guidelines.
• Identified and resolved filing discrepancies.
• Followed security protocols to protect sensitive and proprietary information.
• Classified files based on source, type or other details.
• Processed payments, issued receipts and updates invoices to assist with financial recordkeeping.
• Managed incoming and outgoing mail for medical coding and billing team.
• Processed correspondence, conducted post office pick-ups and distributed mail to appropriate parties.
• Maintained strict data accuracy standards via multiple reviews of Insurance files for presentation to manager.

• Provided personal care for residents - hygiene, fed meals, and assisted with walking
• Monitored and recorded patients' vital signs
• Updated charts regarding patients' behavior on daily basis
• Assisted during recreational activities to promote residents' socialization and well-being
• Trained new employees for duties related to client care

I have currently completed all prerequisite classes for my associates in Registered nursing as well as some bachelors prerequisites.