BRITTANY WILLIAMS
St. Petersburg,FL
Summary
Dynamic and results-driven Operations Manager with over a decade of experience leading teams, streamlining business operations, and driving impactful community engagement. Proven track record in managing day-to-day operations at SouthWood Sweets, where I oversee hiring, scheduling, vendor relations, and customer experience—all while fostering a high-performing and mission-driven team culture. Adept in relationship building, event coordination, and strategic planning, with additional experience supporting large-scale initiatives and fundraising efforts through leadership roles with the American Heart Association. Passionate about youth wellness, education, and advocacy, I bring a heart-centered leadership approach rooted in strong communication, community outreach, and a deep commitment to driving positive change. Excels in high-volume, relationship-focused roles and thrives in hybrid environments where adaptability, initiative, and impact matter most.
Overview
16
16
years of professional experience
Work History
Spokeswoman and Volunteer
American Heart Association
12.2014 - Current
- Selected as a Real Woman 2023, serving as a national spokesperson sharing personal heart health journey to inspire and educate audiences across the country.
- Honored as a 2025 Woman of Impact nominee for Tampa Bay. Led a successful peer to peer fundraising campaign that raised over $18,000 for the Go Red for Women campaign.
- Featured Open Your Heart speaker at multiple AHA core campaign events to drive day of event fundraising dollars for the association through my personal story.
- Led internal Heart Walk fundraising efforts at HSN, developing and recruiting coaches and team members, organizing campaigns, and driving participation and competition across departments to raise over $100,000 company-wide.
- Actively engaged in school system advocacy and lobbying, working to advance heart health education, CPR training initiatives, and equitable healthcare policy in partnership with AHA’s national legislative platform.
Operations Manager
SouthWood Sweets
05.2022 - Current
- Build and maintain relationships with vendors, including ice cream and candy suppliers, negotiating contracts and placing orders to ensure a consistent stock of premium products, while keeping costs aligned with budget.
- Streamline operations by improving processes related to inventory management, product ordering, and customer service, boosting overall efficiency and reducing waste.
- Implement marketing strategies to drive sales, including seasonal promotions, events, and collaborations with local businesses, resulting in increased foot traffic and brand recognition in the community.
- Handle all employee relations tasks, including conflict resolution, disciplinary actions, and terminations, ensuring a positive and professional work environment.
- Monitor and analyze financial performance, including sales reports, cost control, and profitability, to continuously improve business operations and grow revenue.
TV and Film Location Manager
Tampa
01.2021 - 01.2022
- Secured locations for various film projects, including feature films, television shows, commercials, and independent productions, contributing to the visual storytelling and production success of each project.
- Coordinated with property owners, city officials, and local authorities to obtain necessary permits, ensure compliance with regulations, and negotiate contracts for film locations.
- Conducted location scouts to find and evaluate potential filming sites that align with the director's creative vision and the production's needs.
- Managed logistics and on-site coordination during filming, including addressing any issues related to the location, such as traffic control, safety concerns, and environmental factors.
- Maintained strong relationships with local businesses and municipalities, creating a network of reliable contacts for future productions.
- Collaborated closely with producers, directors, and the art department to ensure that locations matched the aesthetic and technical requirements of each scene.
- Ensured budget compliance by negotiating competitive rates for locations, keeping costs within production budgets, and managing location-related expenses.
- Managed location staff, including assistants, security personnel, and cleanup crews, ensuring smooth operations on filming days.
Executive Assistant
Contours RX
04.2019 - 05.2021
- Expertly prepared and managed complex financial statements, detailed reports, and critical correspondence, ensuring top-notch executive support.
- Acted as the key liaison between executives and stakeholders, facilitating seamless communication and fostering strong professional relationships.
- Conducted in-depth research and data analysis to produce high-quality documents for executive review, driving informed decision-making.
- Streamlined information flow, enhancing accuracy and timeliness, which significantly improved operational efficiency.
- Designed and formatted compelling internal and external communications, including high-impact presentations and strategic reports.
- Demonstrated agility in managing complex logistics by coordinating across multiple warehouses to ensure timely and accurate product delivery.
- Proactively identified and implemented office efficiency improvements, resolving issues swiftly and elevating overall productivity.
- Elevated executive communication and data management practices, resulting in enhanced operational effectiveness and strategic success.
Client Care Sales Specialist
Contours RX
04.2019 - 05.2021
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Establish, develop, and maintain positive business and customer relationships
- Coordinate sales efforts with team members and other departments
- Deliver customer satisfaction through proactive problem resolution and personalized product recommendations, fostering long-term business relationships.
- Implemented strategic sales techniques, resulting in measurable growth in client base and revenue for Contours RX's product line.
- Synergized with cross-functional teams to streamline sales processes, enhancing overall efficiency and customer experience.
Assistant Buyer
HSN
12.2017 - 10.2018
- Collaborated closely with vendors to negotiate specifications, pricing, and deadlines, ensuring optimal terms and maintaining robust professional relationships.
- Utilized advanced inventory management software to monitor stock levels, placing timely orders to prevent shortages and overstock situations.
- Contributed to budget management and margin optimization by analyzing fashion range planning, reviewing weekly sales data, and assessing product performance.
- Conducted in-depth market trend analysis and sales data evaluation to refine inventory strategies, achieving improved stock turnover rates and reduced carrying costs.
- Implemented competitive retail strategies based on thorough cost analyses, driving enhanced product assortment and profitability.
- Strengthened vendor partnerships through strategic negotiations, securing advantageous pricing and delivery terms to enhance overall product quality and profitability.
Merchandising Assistant
HSN
06.2015 - 12.2017
- Enter purchase order information (pricing/delivery terms) and create HSN item numbers using established systems
- Track vendor shipments of samples and inventory to ensure timely delivery
- Administrative support to the buying team including scheduling vendor appointments, preparation of ad-hoc reports, maintenance of vendor files, and routine correspondence
- Gain an understanding of the merchandising process and product lifestyle. Managed purchase order data entry, created item numbers, and tracked vendor shipments, ensuring accurate inventory and timely deliveries.
- Provided comprehensive administrative support to the buying team, facilitating vendor appointments and maintaining crucial documentation.
- Analyzed merchandising processes and product lifecycles, generating insights to optimize inventory management and product selection.
- Coordinated with cross-functional teams to streamline purchasing processes, enhancing operational efficiency and reducing lead times.
Executive Assistant
Rosier & Company, PA
08.2009 - 06.2015
- Expertly managed client bookkeeping, including monthly, quarterly, and annual reconciliations, ensuring accuracy and compliance.
- Streamlined data entry, document preparation, and client communications, improving overall efficiency and client satisfaction.
- Coordinated the timely assembly and delivery of tax returns and financial reports, maintaining high standards of client service and document management.
- Optimized bookkeeping processes and client interactions through meticulous attention to detail and proactive problem-solving.
- Utilized QuickBooks, Excel, Word, UltraTax, and Creative Solutions Accounting software to enhance administrative workflows and data accuracy.
Store Manager
Fab'rik Boutique
09.2013 - 05.2015
- Led store operations, optimized inventory control, and implemented effective sales strategies, resulting in enhanced customer satisfaction and revenue growth.
- Revamped visual merchandising approach, creating captivating seasonal displays that boosted foot traffic and increased sales of featured products.
- Managed inventory control, marketing, theft prevention, cash register & credit card terminals
- Promoted best-selling items to maximize profits
- Managing and training staff members
- Created window and interior store displays, reflecting holidays, seasons, and special arrangements.
- Streamlined staff training program, focusing on personalized styling techniques and customer service excellence, leading to improved client retention.
- Fostered a team-oriented environment, mentoring staff members to excel in personal styling and sales, resulting in a cohesive and high-performing team.
- Analyzed sales data to identify trends, optimized product placement, and implemented targeted marketing strategies, driving substantial profit growth.
- Personal stylist to customers
- Focused on methods for presenting new merchandise, sales strategies, and good customer service
Education
Bachelor of Science - Retail Merchandising and Product Development
Florida State University
Tallahassee, FL12.2013
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service excellence
- Community outreach & sponsorship development
- Fundraising campaign strategy and implementation
- Public speaking
- Budgeting and forecasting
- Mission-driven mindset
- Organizational management
- Customer relationship management (CRM)
- Project planning and development
Timeline
Operations Manager
SouthWood Sweets
05.2022 - Current
TV and Film Location Manager
Tampa
01.2021 - 01.2022
Executive Assistant
Contours RX
04.2019 - 05.2021
Client Care Sales Specialist
Contours RX
04.2019 - 05.2021
Assistant Buyer
HSN
12.2017 - 10.2018
Merchandising Assistant
HSN
06.2015 - 12.2017
Spokeswoman and Volunteer
American Heart Association
12.2014 - Current
Store Manager
Fab'rik Boutique
09.2013 - 05.2015
Executive Assistant
Rosier & Company, PA
08.2009 - 06.2015
Bachelor of Science - Retail Merchandising and Product Development
Florida State University
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