Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Brittany Williamson

Claxton ,GA

Summary

Dynamic Laundry Supervisor at Savannah Custom Cleaning with expertise in optimizing laundry operations and enhancing team productivity. Proven track record in implementing efficient sorting techniques and fostering a collaborative work environment. Skilled in training staff and maintaining high sanitation standards, resulting in improved service quality and guest satisfaction.

Highly-qualified Housekeeping Supervisor offering 3 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Reliable professional in laundry industry, offering solid track record in managing laundry services and staff. Known for maintaining high standards and ensuring efficient operations. Highly collaborative and adaptable, fostering team environment and consistently meeting operational goals. Skilled in equipment maintenance and inventory management.

Dynamic individual with hands-on experience in Hospitality and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

3
3
years of professional experience

Work History

Laundry Supervisor

Savannah Custom Cleaning
09.2022 - 07.2024
  • Developed comprehensive training program for new hires, resulting in faster integration into the team.
  • Analyzed daily workload requirements and adjusted staffing levels accordingly leading to maximized efficiency.
  • Ensured all employees adhered strictly to company policies regarding health, safety and hygiene standards within the workplace.
  • Increased team productivity through effective delegation and supervision of tasks.
  • Improved laundry efficiency by implementing new sorting and folding techniques.
  • Implemented inventory management system to ensure adequate supply of cleaning materials and equipment.
  • Boosted employee morale by fostering a positive work environment conducive to open communication and teamwork.
  • Reduced turnaround time for laundry orders with streamlined processes.
  • Mentored new employees in proper laundry procedures, leading to increased overall performance levels.
  • Performed routine maintenance checks on laundry equipment, minimizing downtime due to malfunctions or repairs needed.
  • Conducted regular inspections of laundry facilities, ensuring cleanliness and compliance with safety regulations.
  • Introduced a systemized approach to sorting items based on fabric type and color that led to a decrease in damaged clothes.
  • Collaborated with housekeeping team to coordinate linen supply for guest rooms and public areas.
  • Managed laundry sorting, washing, drying, and ironing.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Increased employee performance through effective supervision and training.
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Evaluated employee performance and developed improvement plans.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.

Housekeeping Supervisor

Savannah Custom Cleaning
09.2022 - 07.2024
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
  • Managed laundry sorting, washing, drying, and ironing.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
  • Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
  • Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
  • Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
  • Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
  • Evaluated employee performance and developed improvement plans.
  • Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
  • Facilitated smooth operations during peak seasons, managing additional temporary staff effectively.
  • Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
  • Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
  • Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
  • Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
  • Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
  • Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
  • Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
  • Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
  • Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
  • Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
  • Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Laundry Attendant

Savannah Custom Cleaning
08.2021 - 09.2022
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
  • Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
  • Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
  • Examined dried clothes to identify stains, tears and issues.
  • Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
  • Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
  • Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
  • Collected soiled linens and clothing and pretreated stains.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
  • Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.
  • Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.
  • Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
  • Increased linen longevity with proper handling, folding, and storage procedures.
  • Handled delicate garments with care, utilizing specialized cleaning methods to preserve fabric integrity and appearance.
  • Assisted in reducing energy consumption by implementing eco-friendly washing and drying techniques.
  • Used special fabric treatments, borax, and Type cleaner to remove stains.
  • Observed and adjusted machine cycle times, achieving quality results.
  • Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
  • Monitored customer laundry loads to reach proper wash cycle times.
  • Cleaned machine filters and lubricated equipment.
  • Kept track of customer laundry items by properly sorting, identifying and storing clothing.
  • Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
  • Operated machines correctly by following machine instructions and safety regulations.
  • Restocked supply inventories and notified supervisors of shortages for customer convenience.
  • Maintained safety practices at all times to protect personnel and laundry loads.

Housekeeper

Savannah Custom Cleaning
02.2021 - 08.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.

Education

Bluefield High School
Bluefield, WV

Skills

  • Sorting techniques
  • Loading and unloading
  • Machine operation
  • Health and safety
  • Folding techniques
  • Chemical handling
  • Ironing techniques
  • Stain removal
  • Energy efficiency
  • Laundry operations
  • Waste management
  • Customer service
  • Cleaning practices
  • Cleaning and sanitation
  • Vacuuming and sweeping
  • Cleaning bathrooms
  • Workload prioritization
  • Housekeeping
  • Training and mentoring
  • Staff training and development
  • Window cleaning
  • Dusting furniture
  • Cleaning techniques
  • Health and safety compliance
  • Sanitation standards
  • Quality improvements
  • Sorting and washing laundry
  • Guest relations
  • Task delegation
  • Staff motivation
  • Inventory control
  • Ordering cleaning supplies
  • Quality assurance
  • Performance evaluation
  • Performance improvements
  • Maintenance coordination
  • Supply inventory management
  • Room inspection
  • Chandelier cleaning
  • Cost reduction strategies
  • Ironing clothing
  • Mopping and buffing floors
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Clear communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Creative thinking
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Employee training and development
  • Decision-making
  • Team guidance and motivation
  • Work inspection
  • Inspection skills
  • Relationship building
  • Customer relations

Accomplishments

I am very loyal and hardworking and those qualities helped me move up quickly in the 3 years I worked for Savannah Custom Cleaning. I started as a regular housekeeper and by July 2024, I became a Laundry and Housekeeping Supervisor. The 10+ years of experience in home making that I brought with me helped me excel quickly. I don't have much real world work experience, but I'm dedicated, hardworking, and very loyal and that helped me excel in the little bit of time I worked in the hospitality industry.

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Laundry Supervisor

Savannah Custom Cleaning
09.2022 - 07.2024

Housekeeping Supervisor

Savannah Custom Cleaning
09.2022 - 07.2024

Laundry Attendant

Savannah Custom Cleaning
08.2021 - 09.2022

Housekeeper

Savannah Custom Cleaning
02.2021 - 08.2021

Bluefield High School

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Brittany Williamson