Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Willis

Fort Worth,TX

Summary

Dynamic customer service expert with a proven track record of exceeding customer expectations for 5+ years in the felid. Now ready to reignite my passion for customer service in a remote role, bringing unmatched dedication and a fresh perspective to deliver outstanding support.

Overview

11
11
years of professional experience

Work History

Homemaker

Self Employed
Fort Worth, TX
11.2021 - Current
  • Developed protocol for tracking and managing household budget.
  • Proficient in making and baking sourdough bread from scratch.
  • Started and maintaining a backyard kitchen garden.
  • Manage multiple schedules for a household of two adults and four children.
  • Handle entire household laundry, cleaning and meal preparation duties for a family of six.
  • Strong organizational skills.

Sales/Visual Merchandiser

Little Bipsy
01.2018 - 10.2021
  • Responsible for creating and maintaining compelling presentation of merchandise that will engage customers and help stimulate sales activity
  • Entering new inventory into POS system
  • Operated and co managed social media marketing
  • Evaluated store performance and made recommendations for changes to optimize sales.
  • Proposed new ideas and concepts to enhance merchandise displays.
  • Worked closely with buying team to ensure inventory levels were maintained for proper merchandise representation on shop floor.
  • Enhanced store sales by creating visually appealing and strategically placed product displays.

Customer Service Representative

Little Bipsy HQ
01.2018 - 10.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Focused on problem-solving strategies for common issues affecting customers experiences.
  • Took charge of customer online returns/refunds
  • Managed customer emails and phone calls
  • Managed timely and effective replacements of damaged or missing products for online customers.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Fulfillment Specialist HQ Warehouse

Little Bipsy
01.2018 - 10.2021
  • Played a key role in achieving departmental KPIs, consistently meeting or surpassing targets related to order accuracy, on-time delivery, and customer satisfaction.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins and fulfilled over 5,000 shipments daily.
  • Expedited order processing times with effective use of barcode scanning technology during picking and packing stages.
  • Maximized customer retention rates through reliable fulfillment strategies that consistently met or exceeded expectations on delivery timelines.

Sales/Visual Merchandiser

Hoity Toity
01.2015 - 01.2018
  • Presented store update suggestions and layouts to management and stakeholders.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Maintaining high level of sales by building strong rapport and having repeat customers
  • Consulted with manager on marketing strategies.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.

Hostess

Boston's
01.2013 - 01.2015
  • Maintained high level of professionalism in volatile and fast-paced environment.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Answered phone calls to take orders, give information and document reservations.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.

Education

High School Diploma -

Henry M. Jackson High School
Mill Creek, WA
06.2013

Skills

  • Sales
  • Customer Service
  • Verbal and written communication
  • Leadership
  • POS Software Proficiency
  • Multitasking

Timeline

Homemaker

Self Employed
11.2021 - Current

Sales/Visual Merchandiser

Little Bipsy
01.2018 - 10.2021

Customer Service Representative

Little Bipsy HQ
01.2018 - 10.2021

Fulfillment Specialist HQ Warehouse

Little Bipsy
01.2018 - 10.2021

Sales/Visual Merchandiser

Hoity Toity
01.2015 - 01.2018

Hostess

Boston's
01.2013 - 01.2015

High School Diploma -

Henry M. Jackson High School

Similar Profiles

CREATE PROFILE
Brittany Willis