Brittany Wilson
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Extensive GDS and Sabre Software knowledge.
Overview
13
13
years of professional experience
Work History
Travel Consultant
American Express, TRS
01.2023 - 09.2023
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Utilized Sabre and other GDS systems
Customer Service Agent
Delta Airlines
04.2022 - 01.2023
- Booked airline flights and vacation packages, ensuring accurate and efficient reservations for customers.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Utilized GDS systems to communicate between airline and office
Customer Service Agent
Norwegian Cruise Line
10.2019 - 05.2020
- Processed reservation orders, including new bookings, changes, cancellations, and payments, with meticulous attention to detail.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
Call Center Agent
Air Canada
03.2017 - 03.2019
- Managed a high volume of inbound calls from customers, delivering exceptional service and accurate information regarding flights, airline details, and customer inquiries.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
Front Desk Receptionist
Ravinia Green Country Club
06.2015 - 08.2016
- Exemplified exceptional customer service by providing personalized assistance to members in person and over the phone.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Call Center Representative
Experient (Bridge Personnel Services)
11.2014 - 04.2015
- Skillfully managed a high volume of inbound calls, delivering informative and engaging service to customers regarding events, trade shows, and meetings.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Front Desk Agent
Holiday Inn Convention Center
09.2012 - 11.2014
- Delivered outstanding customer service by efficiently checking-in/checking-out guests and addressing inquiries concerning reservations and their stay.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Sales Associate/Cashier
Forever 21
08.2011 - 03.2012
- Delivered exceptional customer service, ensuring a positive shopping experience and fostering customer retention.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
Ready Call Center (Belize City, Belize)
02.2011 - 08.2011
- Served as an inbound call center representative for Tracfone, Net10, and SafeLink Wireless, demonstrating excellent customer service skills while addressing customer queries related to phone cards.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
GED -
College of Lake County
Grayslake, IL05.2012
Skills
- Strong Communication Skills
- GDS knowledge
- Hotel Accommodations
- Travel research
- Travel industry expertise
- Exceptional customer service
- Travel Arrangements
- Itineraries
- Sabre expertise
- Sabre GDS familiarity
- Sabre Technique
- Sabre Software
References
Available upon request.
Timeline
Travel Consultant
American Express, TRS
01.2023 - 09.2023
Customer Service Agent
Delta Airlines
04.2022 - 01.2023
Customer Service Agent
Norwegian Cruise Line
10.2019 - 05.2020
Call Center Agent
Air Canada
03.2017 - 03.2019
Front Desk Receptionist
Ravinia Green Country Club
06.2015 - 08.2016
Call Center Representative
Experient (Bridge Personnel Services)
11.2014 - 04.2015
Front Desk Agent
Holiday Inn Convention Center
09.2012 - 11.2014
Sales Associate/Cashier
Forever 21
08.2011 - 03.2012
Customer Service Representative
Ready Call Center (Belize City, Belize)
02.2011 - 08.2011
GED -
College of Lake County
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