Brittany Wilson
Hixson,TN
Summary
Dynamic leader with a proven track record at Nissan, adept in strategic planning and complex problem-solving. Excelled in fostering team productivity and enhancing customer satisfaction through effective communication and innovative solutions. Skilled in leasing, preparing lease contracts, and customer service, demonstrating a commitment to excellence and a knack for building strong relationships.
Leasing professional with solid track record in managing tenant relations and lease agreements. Proven ability to maintain high occupancy rates and improve tenant satisfaction. Team-oriented with focus on adaptability and achieving results while leveraging strong communication and organizational skills.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
Chestnut Flats
08.2024 - Current
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Applications for tax credit and chattanooga housing programs (section 8 and PBV programs)
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- TransUnion Screenings
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
Interdepartmental Support
Lazboy
08.2021 - 11.2023
- Trained to work in multiple areas of the plant and production areas to be used as backup when manpower was low or volume change.
- Certified to train as needed
- Work with managers to ensure zone quotas, targets, and budgets were met
- Learned multiple jobs within home zone as well as other zones for increased versatility.
- QC tech for quality and outflow prevention.
Yates Supervisor
Nissan
04.2018 - 08.2021
- Managed a production pick area to support Trim and Chassis production through meeting KPI's, making zone improvements, and people management (payroll, corrective actions, and received APW Training, IMP A/B training/trainer certification, Regional Trainer Certification.
- Multiple L@A courses completed
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Yates Pick Area Leader
Nissan
04.2018 - 08.2021
- Led training initiatives for new hires, contributing to their rapid integration into the team environment.
- Continually assessed risks associated with business operations, taking proactive measures to mitigate potential impact on company goals.
- Established strong relationships with clients by maintaining open lines of communication and promptly addressing any issues that arose.
- Analyzed market trends to identify new opportunities for growth or potential areas of concern that required attention.
- Lead daily production goals through supporting the team, material handling, and the main line.
- Identifying part shortages, safety improvements, and team performances (KPIs)
- Was a leader for 1 year, when a supervisor position became available and was posted I interviewed and got the promotion over a different zone.
Education
Graduate Certificate - Real Estate
Real Estate Express
Online06-2022
Certification - Cosmetology
Franklin Academy
Cleveland, TN01-2014
High School Diploma -
Rhea County High School
Dayton, TN05-2007
Skills
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
- Customer service expertise
- Lease agreements
- File management
- Phone and email etiquette
- Leasing and sales
- Application processing
- Telephone and email etiquette
- Unit inspection
- Clear communication
- Lease renewals
- Creative problem solving
- Training and mentoring
- Database management
- Background checks
- Contract negotiation
- Lead generation
- Property management knowledge
- Organized mindset
- Cash handling
- Relationship building
- Data entry
- Customer relations
- Payment collection
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Team building
- Schedule development
- Public speaking
- Project planning
- Coaching and mentoring
- Documentation and reporting
- Time management
Timeline
Leasing Consultant
Chestnut Flats
08.2024 - Current
Interdepartmental Support
Lazboy
08.2021 - 11.2023
Yates Supervisor
Nissan
04.2018 - 08.2021
Yates Pick Area Leader
Nissan
04.2018 - 08.2021
Graduate Certificate - Real Estate
Real Estate Express
Certification - Cosmetology
Franklin Academy
High School Diploma -
Rhea County High School
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