Summary
Overview
Work History
Education
Skills
References
Timeline
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Brittany Wirz

Sioux Falls,SD

Summary

Enthusiastic and hardworking professional with a strong desire to pursue St. Catherine University's graduate program for library and information science. Committed to integrating technological passions into the classroom, aiming to leverage the power of social media to promote literacy and enhance real-world application. Keen interest in staying at the forefront of emerging technologies and dedicated to contributing to the advancement of library and information science practices.

Overview

14
14
years of professional experience

Work History

Dental Lab Technician Assistant

Aspen Dental
11.2023 - Current
  • Continuously improved skills through ongoing professional development opportunities, staying current on industry techniques and advancements.
  • Aided in maintaining inventory levels, ensuring adequate supplies were readily available for lab tasks.
  • Enhanced lab efficiency by maintaining cleanliness and organization of workstations and equipment.
  • Maintained accurate documentation of completed cases, facilitating efficient communication between the lab and dental offices.
  • Participated in weekly meetings with team members to discuss case priorities, challenges encountered during fabrication, or any changes needed from original prescriptions.

Patient Care Coordinator

Anderson-Smith Therapy Institute
08.2022 - 09.2023
  • Maintain accurate and confidential patient records, ensuring compliance with privacy regulations
  • Insurance coordination: verifying patient insurance information and coverage of benefits.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.

Accounts Payable Clerk

City Electric Supply
02.2020 - 08.2022
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
  • Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.

Patient Access Representative

UC Health Highlands Ranch Hospital
03.2019 - 10.2019
  • Register new and existing patients for surgery, out patient lab services, pre-procedure, and radiology appointments.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.

Training Coordinator

Streamline Brands HQ LLC
01.2017 - 09.2018
  • Presented onboard academy training for new franchise owners and managers to ensure a successful launch of new locations
  • Created Operations Manual and Processes for all employees and owners to access.
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
  • Provided ongoing coaching and mentoring support for employees seeking professional growth and development.

Custodian

Environmental Control SO Denver
10.2010 - 10.2017
  • Provided high level custodial services in multiple facilities while following strict company policies.

Customer Service Call Representative

SafeSplash Swim School
06.2015 - 01.2017
  • Handled over 50 customer interactions per day through various forms of communication
  • Audited billing invoices for location managers and COO to identify any issues within our system.
  • Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
  • Strengthened customer relationships by following up on unresolved issues and ensuring satisfactory resolutions were achieved.

Education

Bachelor of Arts in History with a minor in English Literature -

Metropolitan State University of Denver
12.2017

Skills

  • Computer skills including all Microsoft Office applications and multi-line PBX systems
  • Proactive problem solver with the ability to craft creative solutions
  • Excellent customer service skills with the ability to multitask
  • Strong leadership and training abilities that focus on team building and development

References

References upon Request

Timeline

Dental Lab Technician Assistant

Aspen Dental
11.2023 - Current

Patient Care Coordinator

Anderson-Smith Therapy Institute
08.2022 - 09.2023

Accounts Payable Clerk

City Electric Supply
02.2020 - 08.2022

Patient Access Representative

UC Health Highlands Ranch Hospital
03.2019 - 10.2019

Training Coordinator

Streamline Brands HQ LLC
01.2017 - 09.2018

Customer Service Call Representative

SafeSplash Swim School
06.2015 - 01.2017

Custodian

Environmental Control SO Denver
10.2010 - 10.2017

Bachelor of Arts in History with a minor in English Literature -

Metropolitan State University of Denver

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Brittany Wirz