Brittany Wise- Adams
Warren,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Evening Janitor/Co- Owner
Johnny Adams LLC
02.2019 - Current
- Complied with mandated organizational along with regulatory mandates to maintain patient safety and privacy.
Warehouse Associate
Amazon
11.2021 - 12.2021
- Prepared at least 30 orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Consistently lifted materials weighing as much as 35 pounds
Dispatch
Comcast
11.2011 - 06.2021
- Coordinated scheduling in high-volume environment.
- Planned and prioritized assigned tasks to meet deadlines.
- Responded to high volume of phone and email requests to provide logistics information.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
Retail Sales Representative
Verizon Wireless
01.2011 - 05.2013
- Increased sales and customer satisfaction through personalized servicing.
- Increased sales by offering advice on purchases and promoting additional products.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Welcomed customers and provided assistance in locating and purchasing products.
- Recommended merchandise to customers based on needs and preferences.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Assisted customers with locating and choosing merchandise in store departments.
- Folded and arranged merchandise in attractive displays to drive sales.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Fast Food Crew Member
Tim Hortons
04.2010 - 01.2011
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
Clerk
McFall Brothers Funeral Home
02.2009 - 03.2010
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Process approximately 10 employee time clocks
- Administration tasks
Education
Bachelor of Arts - Business Administration
Baker College
Allen Park, MI07.2025
Associate of Arts - Liberal Arts And General Studies
Wayne County Community College
Detroit06.2011
Skills
- Telephone Etiquette
- Email Correspondence
- Record Sorting and Filing
- Stocking and Replenishing
- Data Entry and 10-Key
- Microsoft Applications
Timeline
Warehouse Associate
Amazon
11.2021 - 12.2021
Evening Janitor/Co- Owner
Johnny Adams LLC
02.2019 - Current
Dispatch
Comcast
11.2011 - 06.2021
Retail Sales Representative
Verizon Wireless
01.2011 - 05.2013
Fast Food Crew Member
Tim Hortons
04.2010 - 01.2011
Clerk
McFall Brothers Funeral Home
02.2009 - 03.2010
Bachelor of Arts - Business Administration
Baker College
Associate of Arts - Liberal Arts And General Studies
Wayne County Community College
Similar Profiles
John HylandJohn Hyland
Owner at Johnny Fury Publishing, LLCOwner at Johnny Fury Publishing, LLC
Corree SmithCorree Smith
FDR (Fountain Dish Runner) at Johnny Rockets LLCFDR (Fountain Dish Runner) at Johnny Rockets LLC
Aimee SchorsackAimee Schorsack
Retail Area Manager at Johnny Was LLCRetail Area Manager at Johnny Was LLC
Matthew StewartMatthew Stewart
Director of Operations at BartecUSADirector of Operations at BartecUSA
Farzana FaruqueFarzana Faruque
Paraprofessional at Van Dyke Public SchoolsParaprofessional at Van Dyke Public Schools