Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brittany Womack

Houston,TX

Summary

With 9+ years of experience in logistics, customer service, and administration, my professional achievements are evident. Proficient in MS Office, SAP, and data entry, my organizational skills are exceptional. Committed to delivering exceptional service and executing operations with precision and efficiency. Seeking a challenging role in international business/logistics to enhance my skillset and contribute to a dynamic team.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Logistics Representative

Covestro/PSC Group
08.2023 - Current
  • Direct incoming calls with meticulous attention to detail, ensuring high-quality customer service.
  • - Utilize Excel spreadsheets and SAP/P1P/TRP transaction programming and Supply Chain Cockpit (SSC) to track shipments and sales progress
  • - Coordinate with operations team to ensure timely and accurate freight delivery
  • Ensured timely arrival of products by managing order entries and transfers.
  • Communicate with internal customers, plant units, unit personnel, carriers, and vendors.

Administrative Assistant

Fresenius Kidney Care
10.2019 - 01.2023
  • - Collected and organized lab test results for efficient patient record management
  • - Maintained accurate spreadsheets and Excel files for data tracking
  • - Verified HIPAA forms for staff and patients, ensuring compliance
  • - Scheduled monthly appointments, lab pickups, and virtual meetings via Teams
  • - Greeted staff/patients and conducted COVID-19 screenings
  • - Ordered monthly inventory, ensuring adequate supplies

Global Response Service Representative

Convergys’s
01.2017 - 04.2019
  • - Ensured service delivery met contractual Key Performance Indicators (KPIs)
  • - Clarified customer requirements and provided resolutions using decision-support tools
  • - Built rapport with customers through active listening and empathetic communication
  • - Greeted customers professionally, following agreed-upon procedures

Lab Technician

Alcon Laboratory
01.2014 - 02.2016
  • - Received orders from optometrists and opticians for prescription glasses and exam products
  • - Grinded lenses and assembled products according to specifications
  • - Ensured timely delivery of completed orders to the warehouse

Education

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San Jacinto College
Houston, TX
01.2021

Skills

  • - MS Office Suite (Word, Excel, PowerPoint)
  • - SAP Programming
  • - Data Entry & Order Processing
  • - Customer Service & Phone Etiquette
  • - Organizational & Multitasking Skills
  • - Ability to work independently with accuracy
  • -Excellent attention to detail
  • - Oral & Written Communication
  • - Adaptability & Teamwork
  • -Daily Safety Practice
  • -Exceptional Problem solving skills

Certification

  • - OSHA Certified
  • - TWIC card
  • - Basic Plus

Timeline

Logistics Representative

Covestro/PSC Group
08.2023 - Current

Administrative Assistant

Fresenius Kidney Care
10.2019 - 01.2023

Global Response Service Representative

Convergys’s
01.2017 - 04.2019

Lab Technician

Alcon Laboratory
01.2014 - 02.2016

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San Jacinto College

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