Brittany Woodfork
Columbus,OH
Summary
I have over 10+ Years extensive customer service, training and technical support. I'm looking to pursue a highly rewarding career, seeking a role in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.
Overview
17
17
years of professional experience
Work History
Certified Trainer
White Castle Restaurant
Columbus, Ohio
10.2021 - Current
- Developed and implemented training programs for new hires and existing employees.
- Provided leadership and direction to restaurant employees.
- Monitored customer service standards and took corrective action when needed.
- Supervised food preparation, ordering of supplies, and inventory control.
Home Health Aide
Advanced Home Care Inc.
Columbus, Ohio
02.2015 - 10.2021
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Assisted with personal care activities, such as bathing, dressing and grooming.
Customer Service Representative
Iqor
Columbus, Ohio
11.2009 - 02.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Sales Representative
Affinion Group
Columbus , Ohio
03.2007 - 04.2012
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Processed orders, forms, applications, and requests.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
Education
High School Diploma -
Whetstone High School
Columbus, OH06-2006
Skills
- Nutrition Assessment And Planning
- Verbal And Written Communication
- Computer Proficiency
- Quality Assurance Controls
Timeline
Certified Trainer
White Castle Restaurant
10.2021 - Current
Home Health Aide
Advanced Home Care Inc.
02.2015 - 10.2021
Customer Service Representative
Iqor
11.2009 - 02.2015
Customer Service Sales Representative
Affinion Group
03.2007 - 04.2012
High School Diploma -
Whetstone High School
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