Brittany Worley
Knoxville,TN
Summary
Dedicated customer-focused professional with experience in customer service and reception duties. Proficiency in ensuring client satisfaction through excellent service. Skilled in managing financial transactions, appointment scheduling, and maintaining a clean and organized environment.
Overview
4
4
years of professional experience
Work History
Front Office Coordinator
Tennessee Orthopedic Alliance
11.2024 - Current
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
Barber
33 BarberShop
03.2023 - 11.2024
- Responsible for occasional store opening, adhering to daily opening procedure
- Process cash and credit card transactions using payment machines, ensure accurate handling of payments and maintenance of financial records
- Coordinate appointment scheduling, rescheduling and cancellations of clients
- Maintain a clean facility and work station on a daily basis
Barber
Roosters Men's Grooming Center
11.2021 - 02.2023
- Managed cash handling by counting and documenting daily opening and closing amounts
- Coordinated appointment scheduling, rescheduling and cancellations of clients
- Utilized clippers and shears to accomplish styles per client requests
- Promoted business growth through distribution of business cards, social media, and showcasing work
- Received consistently positive performance reviews from clients
Front office Assistant
Tune-up The Manly Salon
08.2021 - 11.2021
- Managed incoming calls to schedule and confirm appointments for clients
- Performed daily cleaning and setup to prepare for appointments
- Checked clients in and out of the salon, providing efficient service
- Served as the first point of contact when clients entered the salon and any new inquiries
- Provided excellent customer service to the salon clients
Education
Cosmetology License -
Sweetwater Cosmetology School
09.2021
High School Diploma -
Penn Foster
08.2020
Skills
- Business development
- Customer service
- Client management
- Reception duties
- Cash handling
- Credit card transaction machines
- Facility maintenance
- Haircutting techniques
- Microsoft Office Suite
Professional References
- Jennifer Webb, (865)-740-4319
- Riley Goddard, (865)-459-9532
- Tori Gribble, (865)-230-2068
Timeline
Front Office Coordinator
Tennessee Orthopedic Alliance
11.2024 - Current
Barber
33 BarberShop
03.2023 - 11.2024
Barber
Roosters Men's Grooming Center
11.2021 - 02.2023
Front office Assistant
Tune-up The Manly Salon
08.2021 - 11.2021
Cosmetology License -
Sweetwater Cosmetology School
High School Diploma -
Penn Foster