Brittany Woycheese
Huntington,WV
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
10
10
years of professional experience
Work History
Kennel Manager
Micksparkins Pet Care LLC
Huntington, WV
12.2020 - Current
- Assisted in feeding, watering, exercising, bathing, cleaning cages and runs, administering medications when necessary.
- Ensured compliance with applicable laws and regulations related to animal care and welfare.
- Developed and implemented kennel policies and procedures.
- Provided customer service support by responding promptly to inquiries and addressing customer complaints in a timely manner.
- Trained new employees on proper handling techniques for different types of animals.
- Conducted interviews with prospective employees to evaluate their suitability for working in a kennel environment.
- Conducted regular inspections of the kennel facility to ensure it is safe, clean, and well-maintained.
- Developed strategies to improve operational efficiency while maintaining high standards of animal care.
- Oversaw scheduling of appointments for boarding services or daycare activities.
- Provided training to staff on proper handling techniques for animals.
- Supervised team of Kennel Assistants in daily operations of the kennel.
- Maintained records for all animals housed at the facility including medical histories, food intake, and medications administered.
- Coordinated adequate exercise time to keep dogs healthy and happy.
- Kept kennel clean and safe for animals by managing daily cleaning and maintenance schedules.
- Oversaw new intakes by assigning kennels and managing quarantines.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sales Associate/Pandora Ambassador
Reeds Jewelers
Barboursville, WV
04.2022 - 04.2023
- Conducted inventories on a regular basis to track stock levels.
- Organized stockroom shelves according to size, color or style.
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions, and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Adhered to company initiatives and achieved established goals.
- Worked with fellow sales team members to achieve group targets.
- Organized store by returning merchandise to proper areas and restocked displays.
Hostess/Assistant Food Runner
Chili's Bar and Grill
Barboursville, WV
02.2022 - 04.2022
- Maintained a clean and organized dining area.
- Assisted servers in bussing tables when needed during busy periods.
- Ensured compliance with health and safety regulations at all times.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Greeted guests upon arrival and escorted them to their tables.
- Verified reservations and wait times with customers.
- Greeted customers and provided them with menus.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Helped service staff handle demand by distributing food and beverages.
- Performed closing duties such as cleaning workstations, sweeping floors.
Assistant Manager
Penn Station
Huntington, WV
01.2016 - 02.2022
- Established processes for monitoring customer satisfaction levels.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Created reports on sales trends, inventory levels, and financial data.
- Communicated regularly with customers to gain insights into their needs.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Hostess
Uno Pizzeria & Grill
Huntington, WV
06.2015 - 11.2015
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Verified reservations and wait times with customers.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Greeted guests upon arrival and escorted them to their tables.
- Assisted in preparing the restaurant for opening and closing shifts.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
Huntington High School
Huntington, WV05-2017
Skills
- Infection control
- Nutrition management
- Medical monitoring
- Staff scheduling
- Animal behavior
- Animal care expertise
- Employee monitoring
- Care management
- Safety procedures
- Policy enforcement
- Sanitation protocols
- Adaptability
- Excellent communication
- Computer skills
- Verbal and written communication
- Process improvement
- Attention to detail
- Problem-solving aptitude
- Conflict resolution
- Shift scheduling
- Quality control
- Professionalism
- Problem-solving
- Emergency response
- Team development
Timeline
Sales Associate/Pandora Ambassador
Reeds Jewelers
04.2022 - 04.2023
Hostess/Assistant Food Runner
Chili's Bar and Grill
02.2022 - 04.2022
Kennel Manager
Micksparkins Pet Care LLC
12.2020 - Current
Assistant Manager
Penn Station
01.2016 - 02.2022
Hostess
Uno Pizzeria & Grill
06.2015 - 11.2015
High School Diploma -
Huntington High School
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