Brittany Wright
Rowlett,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Senior Underwriting Support Specialist
Gateway First Bank
10.2021 - Current
- To support and assist the Underwriting department in all aspects of that department's function and responsibilities. Support and assist with other administrative duties required in the Underwriting department.
- Conducting condo project reviews as primary/sole responsibility. Experience reviewing under FHA, VA, USDA, and Fannie/Freddie new(er) guidelines for critical repairs , including review and analysis of structural / mechanical inspections, engineer reports and reserve studies.
- Created Internal Condominium policy and procedures to meet each agencies specific guidelines.
- Flood Insurance reviews. Review to ensure the property securing the mortgage loan is protected by flood insurance, and that premiums are paid. Ensuring compliance with company, regulatory agency, and investor guidelines
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices for underwriting support specialists.
- Provided training and mentorship to team members, contributing to their professional growth and overall team success.
- Maintained up-to-date knowledge on industry regulations, ensuring compliance in all underwriting activities.
Funding Specialist, Team Lead
Gateway First Bank
07.2011 - Current
- Responsible for the validation of wire requests to ensure accuracy and compliance with bank policy, procedures, and regulatory requirements. Entails precise verification of customer identity, account and receiving bank information and determining appropriate routing of payments.
- Assist in monitoring daily balances of Warehouse Lines of credit. Maintain wire transfer tracking system, performing data entry, and preparing reports.
- Resolve issues involving returned wire transfers and wire tracking for title companies.
- Work with Warehouse Banks from Setup, Training and administer to our employees who also use the banking system in house.
Manage a high-volume workload within a deadline-driven environment. - Extremely high level of attention to detail and the ability to perform data entry efficiently and accurately.
Work closely with Post-Closing, Secondary Market, Closing Team, & Branches Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment. - Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Created Internal wire transfer policy and procedures to meet Warehouse banking specific guidelines.
Client Services
Trinity Credit Services
03.2009 - 07.2011
- Handle customer inquiries, complaints, billing questions and payment extension/service requests.
- Provide knowledge as it relates to the credit industry and the laws that govern.
- Work very closely with our clients in the early stage of our process, assisting them with the guidelines of our Multi-Stage System. 100% personal attention and care with a “hands on” approach to service. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
- Interface daily with internal partners in services, operations and consumer affairs divisions.
- Managed a high-volume workload within a deadline-driven environment. Resolved inquiries and consistently met performance benchmarks in all areas (speed, accuracy, volume).
- Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
- Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Customer Care Associate Online Subscription
Blockbuster Inc.
02.2005 - 05.2008
- Via-email and phone contact in a dynamic inbound environment for all online services.
- Win-back profitable customers through effective negotiations. Troubleshoot technical systems process to provide resolution of service issues creating barriers to customer satisfaction.
- 100% of quota average-handle time, response time, and contract resolutions rates to ensure service level agreements are met.
- Effectively communicating value and service offerings to build and retain current membership base.
Education
High School Diploma -
Leonard High School
Leonard, TX05.2001
Skills
- Underwriting guidelines
- Relationship Building
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Organizational Skills
- Adaptability and Flexibility
- Decision-Making
- Professionalism
- Computer Skills
Timeline
Senior Underwriting Support Specialist
Gateway First Bank
10.2021 - Current
Funding Specialist, Team Lead
Gateway First Bank
07.2011 - Current
Client Services
Trinity Credit Services
03.2009 - 07.2011
Customer Care Associate Online Subscription
Blockbuster Inc.
02.2005 - 05.2008
High School Diploma -
Leonard High School
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