Brittany Wright
Decatur,GA
Summary
Strategic fundraising leader with experience in youth development and adult services nonprofits. As Individual Giving Manager, engaged donors, cultivated relationships, and expanded organizational impact. Skilled in donor engagement, program administration, and community outreach, developing initiatives that deliver measurable results and foster lasting community impact.
Overview
10
10
years of professional experience
Work History
Individual Giving Manager
Big Brothers Big Sisters of Metro Atlanta
10.2024 - 02.2026
- Managed a portfolio of individual donors and prospects to increase annual giving and long-term support through strategic cultivation, solicitation, and stewardship.
- Executed annual giving initiatives, including direct mail, digital campaigns, and peer-to-peer fundraising, to exceed first-year fundraising goals.
- Managed the monthly donor program, increasing recurring donors by 15%.
- Coordinated donor-focused events and engagement activities, enhancing donor relationships and improving retention rates.
- Delivered personalized stewardship through targeted thank-you communications and detailed impact reporting to deepen donor engagement.
- Conducted donor research and prepared briefings to support targeted, strategic engagement.
- Maintained accurate donor records and tracked contributions in CRM/database systems while collaborating with cross-functional teams to align fundraising strategies and share donor impact stories.
- Led alumni relations efforts, including quarterly newsletters, reunion participation, and ongoing engagement.
Senior Customer Relations Specialist
Big Brothers Big Sisters of Metro Atlanta
01.2022 - 09.2024
- Functioned as the primary point of contact for prospective volunteers, families, and community members.
- Delivered high-level customer service by addressing inquiries about programs, eligibility, and enrollment, ensuring clear communication and understanding for all stakeholders.
- Guided volunteers and families through the application and onboarding process, including interviews, orientations, and reference checks.
- Maintained accurate, confidential records and documented all applicant communications in CRM systems (e.g., Salesforce).
- Ensured consistent application of child safety and risk management policies across all processes.
- Led team meetings and trained new staff on procedures, systems, and best practices.
- Provided operational updates and issue escalation summaries to Directors as needed.
- Managed escalated cases and resolved complex inquiries with senior-level judgment, enhancing customer satisfaction and trust.
- Completed manager-assigned projects, including CRM data cleanup and cross-team process evaluations to improve efficiency and accuracy.
- Collaborated across departments to evaluate workflows and facilitate smooth participant transitions, improving overall process efficiency.
Parish Programs Administrator
Holy Comforter Church - Friendship Center
03.2021 - 01.2022
- Oversaw day-to-day operations of parish programs, including scheduling, facility coordination, and participant support for a day program serving adults with disabilities.
- Conducted weekly account reconciliation, processed bank deposits, and collaborated with the accountant on reimbursements and check requests.
- Maintained accurate records and ensured timely posting of all contributions in the donor management database.
- Created and distributed weekly email reminders, newsletters, and the parish bulletin to effectively communicate relevant information to parishioners.
- Supported program operations with participant check-in/check-out, scheduling, and coordination with staff and facilities to ensure smooth daily operations.
- Partnered with departments to streamline administrative processes and improve experiences for participants and volunteers.
Administrative Assistant (Temp)
Regus via Robert Half
05.2017 - 08.2017
- Managed daily office operations, facilitating efficient workflow across departments.
- Scheduled and organized meeting rooms, ensuring smooth workflow and effective team collaboration.
- Oversaw mail sorting, package delivery, and inventory management of office and kitchen supplies to maintain operational readiness.
- Acted as liaison between clients, company staff, and community manager, fostering positive internal and external relationships.
- Assisted in program development and supported team growth initiatives through targeted administrative and operational support.
Community Associate
Beyond The Bell
04.2016 - 04.2017
- Supported planning and coordination of program logistics, ensuring successful execution of activities
- Aid in the development of programmatic documents such as implementation plans, needs assessment and strategic plan
- Assist with grant planning inclusive of financial and match tracking for ONDCP DFC (Drug Free Communities), DBHDD ASAPP (Alcohol Substance Abuse Prevention Project), DHS PREP (Personal Responsibility Education Program)
- Cultivated positive relations within team and external partners, fostering collaboration for program development
- Ensure implementation of policies and practices
- Schedule and organize individual level strategies
- Maintain updated records related to budget and track expenditures
- Coordinated media channels to effectively promote organizational initiatives, enhancing audience engagement.
- Assist with administrative assistant office tasks
Education
Bachelor of Arts - BA - Non-Profit/Public/Organizational Management
Georgia State University
Georgia, United States05-2021
Associate of Arts - AA - Political Science and Government
Georgia State University Perimeter College
Georgia, United States01.2017
Skills
- Donor Cultivation & Fundraising: Annual giving, monthly donor programs, peer-to-peer campaigns, donor stewardship
- Alumni & Volunteer Engagement: Relationship building, event coordination, communications, ongoing engagement strategies
- Program & Project Management: Planning and executing initiatives, workflow optimization, cross-team collaboration
- Strategic Planning & Campaign Execution: Goal setting, performance tracking, process improvement
- Administrative & Financial Operations: CRM/database management, record-keeping, account reconciliation, scheduling, office operations
- Communication & Leadership: High-level customer service, team training, presentations, newsletters, email campaigns
- Problem Solving & Time Management: Escalation resolution, prioritization, operational efficiency
Timeline
Individual Giving Manager
Big Brothers Big Sisters of Metro Atlanta
10.2024 - 02.2026
Senior Customer Relations Specialist
Big Brothers Big Sisters of Metro Atlanta
01.2022 - 09.2024
Parish Programs Administrator
Holy Comforter Church - Friendship Center
03.2021 - 01.2022
Administrative Assistant (Temp)
Regus via Robert Half
05.2017 - 08.2017
Community Associate
Beyond The Bell
04.2016 - 04.2017
Bachelor of Arts - BA - Non-Profit/Public/Organizational Management
Georgia State University
Associate of Arts - AA - Political Science and Government
Georgia State University Perimeter College