Brittany Wyatt-Palmer
Atlanta,GA
Summary
I am a well-rounded Medical Office Specialist /Patient Access Specialist with over ten years of experience. I am highly organized and detail-oriented with strong communication skills both oral and written. I am seeking to expand my knowledge base that will utilize my skills and abilities to further my career in healthcare .
Overview
5
5
years of professional experience
Work History
Front Office Specialist
WellStar Medical Group
Marietta, GA
09.2023 - Current
- Greet patients and prepare for registration
- Maintain customer accounts by recording and updating account information.
- Verify patient insurance eligibility
- Charge Entry and finalize estimate
- Collect deductibles, copays and outstanding account balances
- Processed payments accurately and efficiently
- Taking patients messages and directing to correct personnel to resolve patient concerns
- Emphasize exceptional customer service skills, as well managing high-traffic front desk environments
- Scheduled appointments for clients according to established procedures
- Resolved customer complaints promptly and courteously
Patient Access Specialist Imaging Department
WellStar Douglas Hospital
Douglasville, GA
11.2022 - 09.2023
- Greet patient with exceptional customer service
- Interview patient to obtain complete and accurate demographic, insurance, and financial information
- Verify insurance benefits and coverage for outpatient imaging
- Collect balances and copays for patient accounts
- Responded promptly to customer inquiries regarding account balances, billing statements, payment history
- Identified discrepancies between billed charges versus what was actually received from the payer and insurance company
- Analyze and rectify patient concerns and requests regarding various service and accounts
- Collaborated with clinical staff to ensure timely processing of orders for tests, treatments and procedures
- Provided support to medical staff by obtaining authorizations from insurers for services rendered
Patient Account Representative
Emory Hospital
Atlanta, Georgia
03.2022 - 06.2022
- Posted payments to patient accounts
- Responsible for accurate posting of insurance and patient payments, contractual adjustments and denials
- Resolve complex patient account issues
- Processed payments from patients and maintained accurate records of all transactions
- Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented
- Researched discrepancies in patient accounts to determine appropriate resolution
- Coordinates classification for bad debt and charity
Front Office Assistant
Hanger Clinic
Atlanta, Georgia
08.2021 - 03.2022
- Answered incoming calls, responded to voicemails and transferred calls as needed
- Overseeing clerical tasks, such as sorting and sending mail
- Verifying patient insurance and demographics
- Scheduling patients for follow up visits
- Managed inventory levels for office supplies, ensuring adequate stock was available at all times.
Front Office/Medical Billing Specialist
Georgia Hand Shoulder and Elbow
Atlanta, Georgia
07.2019 - 07.2021
- Solely responsible for managing billing and claims department at private medical practice
- Maintain schedules for providers and specialist and processed referrals/appointments for specialty services
- Schedules appointments for patients for evaluations, follow up visits, occupational therapy, and specialists
- Confirm patient information, collected copays
- Posted charges, payments, and adjustments to patient accounts
- Collected patient payments
- Identify medical coding procedure or fee errors and omissions, making necessary adjustments to patient accounts
- Provide insurance companies with additional documentation or records (if requested) to expedite payments and resolve denials
- Accurately interpret EOBs
- Serve as initial point of contact for patients with account inquiries regarding insurance claims and account statements
- Review CPT and ICD-10 codes for accuracy.
Education
High School Diploma -
FREDERICK DOUGLAS HIGH SCHOOL
ATLANTA05-2006
Skills
- Communication Skills
- Customer Service
- Data Entry
- Microsoft Excel
- Insurance Verification
- Time Management Proficiency
- Microsoft Office
- Organizational Skills
- Scheduling
- Medical Billing/coding
- Payment Posting
- Problem solving
- Healthcare Terminology
- Attention to detail
Emr
- Epic
- Athena
- Systems 4PT
- Next Gen
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Front Office Specialist
WellStar Medical Group
09.2023 - Current
Patient Access Specialist Imaging Department
WellStar Douglas Hospital
11.2022 - 09.2023
Patient Account Representative
Emory Hospital
03.2022 - 06.2022
Front Office Assistant
Hanger Clinic
08.2021 - 03.2022
Front Office/Medical Billing Specialist
Georgia Hand Shoulder and Elbow
07.2019 - 07.2021
High School Diploma -
FREDERICK DOUGLAS HIGH SCHOOL
Similar Profiles
Anayelli ColmeneroAnayelli Colmenero
OB/GYN Triage Nurse at Wellstar Medical GroupOB/GYN Triage Nurse at Wellstar Medical Group
Kristy Taylor, DNP, APRN, FNP-cKristy Taylor, DNP, APRN, FNP-c
Telemedicine Urgent Care Nurse Practitioner at Wellstar Medical GroupTelemedicine Urgent Care Nurse Practitioner at Wellstar Medical Group
OANA WIGHTMANOANA WIGHTMAN
Certified Medical Assistant at Wellstar Medical GroupCertified Medical Assistant at Wellstar Medical Group
Vianney MarengoVianney Marengo
Registered Nurse Clinical Supervisor at Wellstar Medical GroupRegistered Nurse Clinical Supervisor at Wellstar Medical Group
Elijah M. TurnerElijah M. Turner
Warehouse Lead Associate at Rooms To GoWarehouse Lead Associate at Rooms To Go