Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Wyrick

Culloden,WV

Summary

Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Family Dollar
Milton, WV
04.2018 - 07.2019
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Shift Leader Manager

Arby's Restaurant
Scott Depot, WV
03.2016 - 03.2017
  • Monitored team performance to ensure compliance with company standards.
  • Ensured that all employees adhered to established safety regulations and guidelines.
  • Organized staff schedules and breaks according to store requirements.
  • Maintained accurate records of employee attendance and payroll information.
  • Resolved conflicts between employees or customers in an efficient manner.
  • Reviewed inventory levels at the start of each shift and placed orders as needed.
  • Performed cashier duties when necessary including handling payments from customers using POS systems or cash registers.
  • Responded promptly to customer requests for assistance such as locating items within the store or providing product information.
  • Ensured that shelves were adequately stocked throughout the day by conducting regular checks.
  • Managed closing procedures such as counting money in the register drawers and reconciling receipts against reports.
  • Participated in weekly team meetings to discuss upcoming events or promotions.
  • Upheld company standards and compliance requirements for operations.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Coached employees on interactions with customers to drive exceptional service.
  • Helped employees accomplish tasks during peak periods.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Observed and monitored utilization of equipment.
  • Identified needs of customers promptly and efficiently.

Assistant Store Manager

Par Mar Stores
Hurricane, WV
06.2013 - 12.2014
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Coached and developed store associates through formal and informal interactions.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Education

Associate of Science - Retail Management

DeVry University
Villa Park, IL
06-2024

Certificate - Business Essentials

DeVry University
Villa Park, IL
06-2023

High School Diploma -

Cabell Midland High School
Ona, WV
06-2012

Skills

  • Store Organization
  • Loss Prevention
  • Stock management
  • Department Oversight
  • POS systems operations
  • Vendor Management
  • Problem-Solving
  • Scheduling Coordination
  • Staff Supervision
  • Employee Coaching
  • Cash auditing
  • Time Management
  • Assignment Delegation
  • Customer Service and Engagement
  • Inventory counting
  • Work Planning and Prioritization
  • Staff Scheduling
  • Shift Scheduling
  • Retail Operations
  • Customer experience
  • Store Opening and Closing

Timeline

Assistant Store Manager

Family Dollar
04.2018 - 07.2019

Shift Leader Manager

Arby's Restaurant
03.2016 - 03.2017

Assistant Store Manager

Par Mar Stores
06.2013 - 12.2014

Associate of Science - Retail Management

DeVry University

Certificate - Business Essentials

DeVry University

High School Diploma -

Cabell Midland High School

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Brittany Wyrick