Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Yancey

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational needs.

Overview

15
15
years of professional experience

Work History

Operations Manager

DHL -J&J sector
Mooresville, IN
04.2023 - Current
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
  • Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
  • Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
  • Provided strategic direction to departmental heads regarding resource allocation decisions.
  • Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.

Operations Manager

Fedex Express
Indianapolis, In
06.2021 - 04.2023
  • Monitored processes, identified gaps and resolved operational issues to correct organizational deficiencies
  • Collaborated with senior management to develop KPIs, build operating dashboards and monitor performance
  • Managed team of 60 employees with consistent record of accomplishment in achieving operational goals
  • Provided daily direction for operations staff based on current priorities
  • Used forecasting data to prepare daily work assignments, delegate tasks and expertly meet business demands
  • Revamped systems, processes and training programs to reverse underperforming work groups
  • Anticipated operational needs for cost-effective labor scheduling
  • Proposed and implemented operational changes with minimal disruption
  • Maintained onsite presence to oversee operations and verify compliance with company operational standards
  • Developed employee strengths to improve engagement and remain competitive
  • Taught employees to problem-solve independently and meet targets through successful training programs.

Personal Banker

STAR Financial Bank
Indianapolis, In
10.2020 - 05.2021
  • Recommended banking products and services to members based on individual requirements
  • Employed marketing tools to reach out to customers on proactive schedule and set
  • BY appointments for periodic financial reviews
  • Applied internal policies on risk management to guide customer interactions, client selections and new patron acquisition efforts
  • Collaborated across departments to process investment, mortgage and insurance documentation
  • Evaluated consumer loan applications per consumer lending policies and underwriting guidelines to make correct decisions
  • Connected regularly with existing customer base to cross-sell available products and developed presentations to engage potential customers in bank offerings
  • Executed wire transfers of funds for customers setting up new accounts
  • Managed bank safety deposit system, issued keys and admitted customers to vault
  • Assessed the creditworthiness of applicants by obtaining histories from reporting agencies
  • Collected deposit payments and their fees to complete the setup of new accounts
  • Walked each customer through the procedure to apply for their desired service
  • Supported the teller team by helping with advanced customers and stepping in during busy periods to manage the customer flow
  • Accurately opened new accounts by correctly compiling the customer's information and filing related forms
  • Investigated and resolved customers' account errors, correcting bank records and eliminating discrepancies.

Hearing Aid Dispenser

Miracle Ear
Tampa, FL
04.2018 - 10.2020
  • Programmed hearing aids to give patients clear sounds and improved quality of life
  • Evaluated extent and type of hearing-related disabilities based on test results and previous diagnoses
  • Maintained and repaired hearing aids and communication devices for optimal functioning
  • Created and modified earmolds for precise device construction and fitting
  • Taught clients how to use and get most out of assistive listening devices
  • Administered hearing tests such as air and bone conduction and speed audiometry evaluations
  • Completed basic assessments like otoacoustic, immittance and pure tonal screenings to determine patients' current conditions
  • Reviewed incoming orders for mistakes to maintain accurate inventory levels
  • Completed assigned tasks with little or no supervision
  • Used good organizational skills to manage workload
  • Participated in seminars and additional training to expand knowledge and skills
  • Addressed concerns quickly to avoid lasting issues
  • Utilized downtime to perform routine tasks, preventing service delays.

Personal Banker

Fifth Third Bank
Indianapolis, IN
06.2009 - 08.2016
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Followed operational standards, promoting security, risk management and compliance.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Met with customers to analyze financial needs and maximize sales opportunities.
  • Executed wire transfers of funds in compliance with banking best practices.
  • Maintained customer data confidentiality while inputting information into system.

Operations Manager

Baptist Medical Center
Jacksonville, FL
04.2017
  • Communicated consistently with patients and families to keep well-informed and provide timely updates on procedures and recovery processes
  • Prepared and positioned patients for imaging and selected exposure factors accordingly
  • Advocated for thorough patient care throughout treatment processes, assisting with discharge and family member communication
  • Maintained cleanliness and organization of work areas to anticipate needs during procedures, tests and imaging
  • Observed patients during procedures and reported abnormal or concerning activity
  • Prepared and administered contrast media and medications within accepted scope of practice
  • Performed related administrative support duties by completing necessary forms, labeling films and film envelopes and maintaining procedure logs
  • Optimized the quality of images by correctly positioning and immobilizing patients on the examining table
  • Retrieved radiologic orders and input related data into electronic medical records
  • Achieved the desired image quality by correctly positioning and calibrating equipment
  • Kept sterile and non-sterile supplies organized for efficient use
  • Maintained up-to-date knowledge of applicable exam protocols and policies
  • Set up the examination rooms with all necessary equipment and supplies
  • Complied with internal and government regulations for radiation dosage measurement tools usage such as dosimeters
  • Explained procedures and observed patients for safety and comfort
  • Transferred patients to and from carts, beds and wheelchairs using lifting devices
  • Helped patients suffering from serious injuries or illnesses to get dressed and undressed for procedures
  • Maintained an efficient flow of patients by coordinating appointments and documentation.

Education

High School Diploma - Excel

Skills

  • Staff management Operations oversight
  • Staff training Process improvement
  • Staff Development
  • Onboarding and Orientation
  • Employee Development
  • Recruitment and Hiring
  • Complex Problem Solving
  • Verbal and Written Communication
  • Issue and Conflict Resolution
  • MS Office
  • Shift Scheduling
  • Customer Service

Timeline

Operations Manager

DHL -J&J sector
04.2023 - Current

Operations Manager

Fedex Express
06.2021 - 04.2023

Personal Banker

STAR Financial Bank
10.2020 - 05.2021

Hearing Aid Dispenser

Miracle Ear
04.2018 - 10.2020

Operations Manager

Baptist Medical Center
04.2017

Personal Banker

Fifth Third Bank
06.2009 - 08.2016

High School Diploma - Excel

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Brittany Yancey